I'm trying to work out a glitch in a brokerage account that keeps reporting a margin balance when there is none. According to Quicken help, the record appearing in the Online Center for any given brokerage is reported "exactly as it is downloaded from the participating financial institution." The brokerage wants me to delete the account and create a new one using the Online Account Services Setup. The account that's there now was created before I started to use the online direct update feature. The shares in that account were transferred in from another account as an "Xfr" transaction. If I simply delete the account and create a new one with the Online account wizard, I'll be breaking that link without a clear understanding of how to repair it. The first download of that new account will show the original deposit of the shares I transferred in but it won't be linked by Quicken to the account from which it came.
Q1) Do I simply follow the broker's instructions and create a new account? Q2) What do I do with the brokerage account that's got the glitch in it? Just delete it? (There's only this original transfer in of shares and one transfer out of dividends so far.)