Q08 H&B gobbles up all memory then fails

FWIW this problem wasn't intermittent; it happened every time I exited Quicken.

My workaround was to kill the qw.exe process, using Windows Task Manager, a few seconds after I exited Quicken. Apparently this did no harm to anything.

It wasn't a corrupted Quicken DB - the problem occurred with a newly-created DB and even if I just launched Quicken then exited without even opening a DB.

Nor was it Quicken program corruption - reinstalling Q08 and reapplying all updates didn't fix it.

However, today's Q08 R6 update did seem to fix the problem. So it looks like it might have been a Q08 bug.

Hi, Jerry.

Thanks for the feedback. I don't even use H&B, but it's good to know that today's Q2008 R6 fixed something.

I wonder what was in it for us Q2008 Deluxe users?

RC

Hi RC,

There's almost always a "Tell Me More" button in the window that announces an update. If, in the future, you click on it you'll see what's in the update. Unfortunately, I don't know how to access this info after I've installed the update, but perhaps someone else knows how.

All I recall is that there were about 3 or 4 items listed, one having to do with tax info and another with duplication of the 1st item in a split.

Jerry

Sometime (2 days to 2 weeks?) after a new release first becomes available to One Step Update, Intuit makes the patch available for manual download/installation. At the site where you download the manual patches, is a description of the issues addressed in the patch (I can't tell you for certain if the verbiage there exactly matches what was shown during the One Step Update, but I believe it's at least pretty close).

The manual patch for R6 isn't available yet, but when it is, you can go here:

,select Q2008, click the link ("Quicken 2008 for Windows Release notes") near the bottom of the resulting kb article, and read about the problems addressed by the latest patch (and earlier patches).

Thanks John.

Why don't you or someone else suggest that Intuit create a text file that contains the release history in the Quicken installation folder. People would probably find this quite useful.

Jerry

Some further information: I tried running Quicken as before, but with the Task Manager already showing the processes, and sure enough when I quit Quicken, qw.exe continues to run, but now increasing its memory consumption rapidly. I was able to kill it from the task manager, though.

Same problem and workaround as I had.

I can confirm that qw.exe was the culprit, that the error occurred when exiting Quicken and that *for me* the error disappeared *the very moment* Q08 H&B R6 was installed; it has not recurred.

As I feared, however, it now looks like it's a random error that wasn't addressed by R6 but which just disappeared by luck on my machine.

I'm not totally convinced the problem is even in the code for the Quicken program, but I never found out its cause.

Here are my only suggestions:

(1) In Task Manager, before you kill qw.exe, right-click on it and select Create Core Dump. Then see if you can get someone at Intuit, Microsoft or your computer manufacturer's tech support to analyze the dump.

My *Intuit*ion says to start with Intuit :-) Microsoft and your computer manufacturer probably won't be able to analyze the parts of the dump associated with Quicken, but they might be able to tell if it's in a system module and that might be enough of a clue to diagnose the cause.

(2) If you are notified of any new Q08 updates while Quicken is running, accept the update but then exit Quicken and kill qw.exe before you click "Next" in the Quicken Update Manager window - if qw.exe is still running when the Update Manager tries [unsuccessfully] to terminate it, the update will fail.

Please post back it you find out what's causing this.

Hope this helps,

Jerry

P.S. You wouldn't happen to have a Dell XPS series computer would you? My primary suspects, in addition to Quicken, were the XPS system, Apple QuickTime, A Java Internet Explorer add-on, Windows Media Player and Norton Internet Security 2007.