quicken 11 - error OL 89B after direct connect update

I realized recently that several transactions were missed from some one ste p updates from Morgan Stanley. This has happened before but quite a while
ago, so I thought it was a fluke, and manually added them. Now I'm getti ng the OL 89B error message repeatedly during the updates and not getting a ny transactions. I found some help online and tried some of the refreshin g procedures, and also removed the account from one step update and readded it. Nothing has helped. One post in a Quicken forum I stumbled on sai d this error was old and shouldn't even be seen.
BTW I can locate the two log files that are used diagnostically, but don't know what to look for in either of them.
Any ideas?
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

You people KEEP insisting on doing these downloads from financial institutions and, for years now, continue to flood this newsgroup with the problems that result from relying on such downloads. I NEVER do them--I just download stock prices on a daily basis. Seldom any problems that don't clear themselves very quickly.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Thursday, May 2, 2013 12:54:46 AM UTC-4, Sharx35 wrote:

What an absolutely idiotic reply. This is something Quicken has done for years and sucessfully 95% of the time. I have to assume that you manuall y sit and type in every single one of your transactions at some point, whic h a)is an extremely tedious procedure for someone with many holdings and ma ny transactions and b) personally is impossible since I have severe hand a nd wrist pain.
To designate me or anyone with a Quicken issue as "you people" is insulting . I don't see this forum "flooded" with reports of problems. I haven't ha d a problem in over a year, maybe longer. There is no software that doesn 't have bugs, and with the increased complexity of interacting with remote servers, protocols and almost an infinite # of user configurations, the lik elihood that a bug or two doesn't impact you from time to time is next to 0 . In a perfect world, it would be nice if it didn't, but this is reality. It looks like your reality is to stick with your periodic bursts of vitrio l against anyone who you deem an idiot.
I'm looking for a information on a problem that has occurred one other tim e in my entire quicken usage of about 20 years. If you want to revert to the days of the typewriter, Sharx, don't let me stop you, but direct your h ostilities and unhelpful responses in a different direction than me. I ask ed for help; you respond with condescension,arrogance, and smugness. How's that attitude working for you in your personal life??
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload


If you had regular sex MORE and jacked off less, maybe you'd have LESS severe hand and wrist pain! <<ROFL>>

You are entitled to your own OPINIONS but NOT your own FACTS, as you have amply demonstrated.

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
wrote:

Do we really need to go down this path again?
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload


As soon as my critics have a million dollar+ net worth, let THEM criticize MY methods.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
Please don't feed the trolls. Just ignore them till they wither from boredom.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Say what you want. I've been in this newsgroup LONGER than you have and I shall be here LONG after you are a withered husk in your discount casket.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
"jo" wrote
I realized recently that several transactions were missed from some one step updates from Morgan Stanley. This has happened before but quite a while ago, so I thought it was a fluke, and manually added them. Now I'm getting the OL 89B error message repeatedly during the updates and not getting any transactions. I found some help online and tried some of the refreshing procedures, and also removed the account from one step update and readded it. Nothing has helped. One post in a Quicken forum I stumbled on said this error was old and shouldn't even be seen.
BTW I can locate the two log files that are used diagnostically, but don't know what to look for in either of them. ---------------------------------------------------------------------
Have you tried "refreshing" your financial institution information?
http://quicken.intuit.com/support/help/install--register--and-convert/online-banking-services-not-working-after-converting-to-the-latest-version-of-quicken/GEN82615.html
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
"John Pollard" wrote in message
Have you tried "refreshing" your financial institution information?
http://quicken.intuit.com/support/help/install--register--and-convert/online-banking-services-not-working-after-converting-to-the-latest-version-of-quicken/GEN82615.html ------------------------------------------------------------------------------
Sorry, I just re-read your post and see that you mentioned something about refreshing.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
"jo" wrote
I realized recently that several transactions were missed from some one step updates from Morgan Stanley. This has happened before but quite a while ago, so I thought it was a fluke, and manually added them. Now I'm getting the OL 89B error message repeatedly during the updates and not getting any transactions. I found some help online and tried some of the refreshing procedures, and also removed the account from one step update and readded it. Nothing has helped. One post in a Quicken forum I stumbled on said this error was old and shouldn't even be seen.
BTW I can locate the two log files that are used diagnostically, but don't know what to look for in either of them. -------------------------------------------------------
What happens if you create a New (test) Quicken file; setup the one account you're having problems with in that new file; and try downloading in the new file?
If you see the same problem in that new file, make it a point to Save the OFX Log file to a TXT file (in Help > Log Files).
[If CONNLOG is seeing a problem, it usually is reflected in one, or more, log records with a non-zero "netstatus" value.]
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Monday, May 6, 2013 4:05:43 PM UTC-4, John Pollard wrote:

tep

e

and

ed

t

nt

new

Thanks, John.
To avoid the troll, I delayed posting back that I had resolved the problem. The two things I did were :
a)Validated the file , once without rebuilding investment lots and once wit h, because I still got the error without that step. There were some mis cellaneous errors, all on very old transactions, mostly what were referred to as missing splits. I unfortunately did not test the download immediat ely after the validates, but went on to b)
b) I detached One step update from ALL the accounts at Smith Barney. In my early attempt to refresh, I had only disconnected the primary account and there are two others. Don't know why they would matter, but it seemed cle aner.
After I finished this, (and I'm sorry I didn't conduct this in a more order ly fashion so it could point to the exactly source of the problem), I close d Quicken, restarted Win 7, reestablished One Step Direct Connect for the 3 SB accounts and did an Update. No errors anymore. I think missing any one of these steps could be the key, but unfortunately, I don't know which one was. I do see that my QDF file is about 5MB smaller than it was, by vi rtue of something Validate does, I assume. I have done nothing about the a lerts in the validate log about the so called missing splits, because they' ve been around for ages and so far do not seem to ahve any relevance to my immediate problem. Famous last words.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
"jo" wrote
To avoid the troll, I delayed posting back that I had resolved the problem. The two things I did were :
a)Validated the file , once without rebuilding investment lots and once with, because I still got the error without that step. There were some miscellaneous errors, all on very old transactions, mostly what were referred to as missing splits. I unfortunately did not test the download immediately after the validates, but went on to b)
b) I detached One step update from ALL the accounts at Smith Barney. In my early attempt to refresh, I had only disconnected the primary account and there are two others. Don't know why they would matter, but it seemed cleaner.
After I finished this, (and I'm sorry I didn't conduct this in a more orderly fashion so it could point to the exactly source of the problem), I closed Quicken, restarted Win 7, reestablished One Step Direct Connect for the 3 SB accounts and did an Update. No errors anymore. I think missing any one of these steps could be the key, but unfortunately, I don't know which one was. I do see that my QDF file is about 5MB smaller than it was, by virtue of something Validate does, I assume. I have done nothing about the alerts in the validate log about the so called missing splits, because they've been around for ages and so far do not seem to ahve any relevance to my immediate problem. Famous last words.
----------------------------------------------------------------------------
Thanks for the update. I was going to suggest you post in the Quicken Community, but getting it fixed on your own is much better.
I have read, on more than one occasion, that deactivating all accounts for a financial institution (and sometimes, all accounts, period), then possibly validating, then re-activating the accounts, can cure certain problems. Though there is a caution that you probably should not do that for "Express Web Connect" downloads (Smith Barney is probably a "Direct Connect" download).
One possible cause of "missing split" is having your Quicken split transaction dated differently than the real-world split. I agree they were probably not related to your OL-89 error.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Troll noun def. ANYONE with an opinion different from yours.
I have to ask, how many hours have you spent, to date, solving your downloading problems, including the time spent doing the procedures below?

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
About 1 elapsed hours.
On Tuesday, May 7, 2013 4:23:10 PM UTC-4, Sharx35 wrote:

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

BeanSmart.com is a site by and for consumers of financial services and advice. We are not affiliated with any of the banks, financial services or software manufacturers discussed here. All logos and trade names are the property of their respective owners.

Tax and financial advice you come across on this site is freely given by your peers and professionals on their own time and out of the kindness of their hearts. We can guarantee neither accuracy of such advice nor its applicability for your situation. Simply put, you are fully responsible for the results of using information from this site in real life situations.