1. Home
  2. Quicken Personal Finance
  3. Quicken 2004 Crashes before Backup

Quicken 2004 Crashes before Backup

I've been using Quicken 2004 Dlx R5 successfully for one year but now Quicken is crashing. All I do is start Quicken and attempt a backup. Before the backup screen appears, a message box appears saying an error has occurred and to restart Quicken. Sometimes a memory error occurs in qw.exe when closing Quicken after the backup error message. I've restarted the system and the same thing happens. An older Quicken backup file was restored but still the same problem. The latest Quicken file set does a backup okay on a different system so it doesn't seem like the problem is file set related. I did a Validate but that didn't seem to help either. The system is WinXP SP1 and doesn't have problem with any other programs.

Any ideas on what to try? Should I remove and reinstall Quicken? (I bought Dlx online about one year ago so it is a pain to upgrade from Basic to Dlx so I'd rather not reinstall if necessary.)

Help, Tim

Reply to
tupdegrove
Loading thread data ...

Somehow the crash seems to have fixed itself. I was all set to re-install the program, figuring that was my only option since I didn't get any replies here. However, when I started Quicken the next day, it acted like it was just installed (though I didn't re-install it) because it asked me if I was a new or existing user and allowed me to open an existing data file. I was able to use the backup function without a crash so I'll consider this resolved for now. Weird.

Tim

Reply to
tupdegrove

Tim--

If you search this newgroup for ' memory error ', you will find that this problem goes back several years. I haven't look recently, but Quicken's knowledge base used to claim that Quicken 2004 R3 fixed the problem.

I for one however first had the problem with Q2004 R3, and still have it with Q2004 R5.

The most common occurence is when I try to generate a tax schedule report; however I have encountered the problem in other common functions -- backing up, printing, exiting, producing register reports.

Having left the computer industry in 1975, my best guess is that large data files (mine goes back to Quicken for DOS) overflow an internal table. These can be difficult to find and fix.

I posted a lengthy message concerning the problem last summer. No one had any real fixes. Someone suggested that FIDIR.TXT was corrupted. The knowledge base says this file is used by the online banking services -- something i have never used. I did however follow the suggestion. Quicken incurred the same error.

Good luck

-dllapides

Someone did

Reply to
dllapides

Tim--

If you search this newgroup for ' memory error ', you will find that this problem goes back several years. I haven't look recently, but Quicken's knowledge base used to claim that Quicken 2004 R3 fixed the problem.

I for one however first had the problem with Q2004 R3, and still have it with Q2004 R5.

The most common occurence is when I try to generate a tax schedule report; however I have encountered the problem in other common functions -- backing up, printing, exiting, producing register reports.

Having left the computer industry in 1975, my best guess is that large data files (mine goes back to Quicken for DOS) overflow an internal table. These can be difficult to find and fix.

I posted a lengthy message concerning the problem last summer. No one had any real fixes. Someone suggested that FIDIR.TXT was corrupted. The knowledge base says this file is used by the online banking services -- something i have never used. I did however follow the suggestion. Quicken incurred the same error.

Good luck

-dllapides

Reply to
dllapides

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.