Quicken 2006 Ordeal

Jan 12, 2006 7 Replies

After four bug reports to Intuit, I gave up.



Quicken 2006 makes big promises, simply cannot deliver.



The one institution it half-functions with comes back with error msgs, and my attempts to correct the problem result in crashes due to memory. Computer system resources all look sufficient, so I'm baffled.



My credit union is on its online roster, but only allows for sparse statement downloads. USAA Investments is also on the list of participating institutions, but cannot interface. Morgan Stanley is yet another, and I had high hopes of avoiding manual input of 401K holdings, to no avail. "National City" appears on the list, and I aspired to track mortgage balances. Hah. Fat chance. One after another, my efforts failed.



This giant turkey of a software product is a nightmare to use, should be avoided.



It is inappropriate for use by mainstream homeowners, computer users.



We are also users. It doesn't accomplish anything to complain to us.

Andy wrote:

My USAA investment accounts download just fine. One Click isn't available, but the download is pretty easy to initiate from within Quicken and the transactions load into the registers just fine.

Andy, You do sound frustrated, but I for one have been using Quicken, downloading from 7 FIs, including a credit union, 401K plan provider, 3 financial firms holding investments (stocks and mutual funds), and multiple credit card companies. All work (more or less, some have their own little quirks such as American Express), but generally, all are fine.

One poster already mentioned he has no problems with USAA.

I wonder if others who might use Morgan Stanley and National City can vouch for their experiences.

I've been using Quicken for at least 12 years and I can say it most certainly IS appropriate for use by mainstream homeowners as advertised. I am not into options and futures so I can not vouch for that sort of usage.

Make that two posters. I can download all my USAA accounts (bank, credit-card, non-retirement, retirement) with ZERO problems. Plus about 10 other financial institutions ... ZERO problems. (Q2006 Premiere, R3)

The op's remarks are out of line.

I first bought Q in '98. Installed it, tried it, couldn't figure it out. Tried again in 2000 and made the effort to make it work. It took me a long time to figure out. It is not intuitive at all to do very simple things. I've been a devote user since, but as I help friends and family get started, I have learned the hardest thing to do with Quicken is to be a newbie just starting out to do very simple things like create an account that has been around for a while, than it is to do the advanced features of Q. Q has a very cost to start and is very challenging. I understand the frustrations of any new user because of all of my friends and family that want to start using Q, I have to get them started and then they have absolutely no problems with the application.

I don't think the comments are out of line. Intuit has been in business for an extremely long time and they do very very little for the amount of money they generate. They are making it easier to enter data, but they still haven't solved the problem of how do you start for the very first time. It isn't that hard. I can figure it out and it's usually a problem of extremely poor instructions or a really stupid wizard that assumes the most simple case. I actually documented a two month process to instruct people how to get started with Quicken because of the "start up" pains. It works and it requires two months to work, not just one which is how Quicken assumes everything will work.

To summarize. Sure, the poster is making claims that aren't true. Quicken will work with these things. But the root cause that Quicken is a bitch to get started with is absolutely spot on.

On Thu 12 Jan 2006 11:45:42p, Scott Lindner wrote in news:a8Hxf.40$ snipped-for-privacy@tornado.socal.rr.com:

Good post. Many of us who have been around the product for years do lose sight of the original terrible learning curve that we experienced in the distant past.

Hi Scott,

I don't suppose you have that in electronic format, do you? My wife and I are new to Q and could use all the help we can get.

Thanks,

Louis Nardozi

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