Quicken 2007 Revision 3 is ready - but won't install for me

The upgrade ran fine under Vista Ultimate this morning, RC. No problems at all. In fact, until I read your post, I had forgotten that the update ran.

The Q2007 R3 release does not seem to be available for manual update yet, but when it is, it should be available here

I think if you go there now and click the "Notify me by email if this answer is updated" button near the bottom of the screen, you will get an email when the manual update is available (my guess is that should be fairly soon). Then you can download and run that .exe file to apply the R3 release.

Hi, John.

Maybe they're running even further behind. ;^{ That tinyurl takes me to the update for "Release 2 (R2), the current release". I already have the R3 patch file (qwpatch.exe) on my hard drive, but it aborts the install because it thinks that I don't have 42 MB free on my \QuickenW volume.

I got the automated reply to my bug report. Let's give 'em a day or two - or the weekend - to figure it out.

Meanwhile, Ken Blake says it updated fine this morning on his Vista machine, so maybe it's some other problem on my computer.

RC

Hi, Ken.

Quicken Releases usually update just fine on mine, too, but this one doesn't. As I told John, I have the .exe patch file; it starts, then aborts, complaining of lack of disk space.

Maybe it's because I'm running on 64-bit Vista?

RC

Perhaps so. I don't know. I have 32-bit Vista here.

Sorry RC, but I'm *ahead* of you on this one.

As I said in my previous post; the manual update for the R3 release is not available yet.

As I also said in my previous post; there is the option to get notified when that release is available.

The file you have on your pc is *not* the manual update file ... the manual update file is not available yet.

Stick with me on this RC.

I ran the R3 update today and have not had any problems with it. Because of the problems with R2, I had reverted back to R1 until R3 was released. R3 fixed the problems I was having with R2!

Charlie

****************************************************** Charliec

Hi All,

If any of you who have installed R3 have the "What's New" file, would you mind copying/pasting it into a message here?

Thank you.

John

Well, after posting, I searched Google and it led me to this about R3 on the Intuit Forum:

Once you are offered the update, click "tell me more" for the release notes. Here they are quickly (I summarized):

Taxes

- 2006 rate changes incorporated

Toolbar

- Fixed issue where newly added icons not being retained

Scheduled Transactions

- Fixed screen redraw (flashing) when editing scheduled transactions

Backup

- Fixed additional CD backup issues

Printing

- Fixed crash that occurred when printing reports after PDF printer removed

Online Banking

- Fixed issue where downloaded transactions did not correctly appear in Compare to Register

- Fixed Advanta credit card issue where they were unable to setup accounts.

+++++

And this from someone at Intuit:

The automatic update Quicken 2007 R3 patch was released today. Among some of the fixes are:

-Tax rates, tax law updates and Turbo Tax integration updates.

-60-day trial products ? New User Edition, Deluxe and Home and Business

-Registration enhancements to improve the user experience

Some of the bug fixes and enhancements are:

-Toolbar icons missing

-Display flickering problem

-CD backup issues

NOTE: Some users may be unable to conduct online banking after installing the R3 patch. The cause of this is because of changes made to the QW.exe file after installation of R3.

Firewalls ?capture? the properties of the executable file, i.e. file size and modification date. Once the patch (or new Quicken version) is installed, the QW.exe file size and modification date will be changed. The firewall software will no longer recognize the application and prevent it from connecting to the Internet. To fix this, just reconfigure your firewall to allow Quicken access to the Internet.

I wonder what a "Registration enhancement is."

John

It's available now here:

Hi, John.

Thanks for that explanation.

It doesn't make sense to me, but I trust your judgment.

Based on comments here from DP and others, maybe it's just as well that R3 refuses to install on my Vista x64. Maybe I'll just cool it for a few days and see what develops.

I think the qwpatch.exe file on my HD is for R3. It is 241,664 bytes and is dated 1/4/07 at 4:34 PM, which might have been when I downloaded it (via One Step Update), rather than when the file was written. But it is in a folder (C:\ProgramData\Intuit\Quicken\Inet\Common\patch\Update) that didn't exist months ago when I installed R2. I formatted that volume on 12/15/06 and clean-installed Vista Ultimate x64 RTM there. Then I installed Q2007 Basic into E:\QuickenW, just as I always do.

Quicken's error message is one of those infuriating ones that doesn't give enough information to let me even try to solve the problem. It doesn't specify WHERE it needs disk space, but none of my dozen or so volumes has less than 1 GB of space available. Then it shows a second error screen that says, "Try freeing up space on the : drive." That's right; the drive letter is left blank. :>(

And my bug report to Quicken got nothing but the boilerplate automatic response.

RC

Yes, I think you have it. I believe the qwpatch.exe file will attempt to download the patch and apply it just as Quicken tried to do ... and failed.

Sometime after a new release comes out (some days after it is available when you run Quicken), Intuit makes a "manual update" of the patch available. That manual update typically has a name like QW06R5Patch.exe (or in your case, it would probably be named, QW07R3Patch.exe). There is one manual update executible for each patch/release of every Quicken version.

I think two distinctions between the two files/methods are that the "manual update" file does not go online (though I won't swear that qwpatch.exe does) and the manual update always applies the patch it is named for ... not just the most current patch. Using the "manual update" execute file has frequently worked when updating to the current release inside Quicken failed. And the manual update execute file guarantees that you can always run whatever specific release you want to run and that you do not need to access the internet if you should ever need to reinstall Quicken and bring it up to date.

So (for example) if you have QW07R2Patch.exe and QW07R3Patch.exe saved on your pc, you can always reinstall Quicken and update to whichever release you want. If you didn't like R3, you could reinstall Q2007, then run QW07R2Patch.exe and be back to R2.

I download and save every manual update for any Quicken version I have.

-- John Pollard First initial underscore Last name at mchsi dot com Please reply to newsgroup

Hi, Sid.

Thanks for the link. I got the file - but it didn't work. :>( See my latest reply to John P.

RC

Hi, John.

Sid H. posted the link to the QW07R3Patch.exe file. I downloaded it and tried it just now. (It's 5,888 KB and dated at 12:40 PM CST today, when I downloaded it.) It didn't work. I got exactly the same two error messages that I got so many times before. Yes, I chose "Run as Administrator", but that didn't help.

I suspect that Intuit has not yet heard of Vista - or at least, of 64-bit Vista. :>(

But they are making SOME progress. As I just reported in another thread, the Import into TurboTax 2006 Basic from Quicken 2007 Basic worked for me this morning. It didn't work last week.

Maybe by next week I'll be able to update to Q2007 R3.

RC

Hi, John.

My Q07 update problem is getting worse, not better! :>(

Q07R2 was working normally yesterday, right up through my daily One-Step-Update after 5 pm. When I exited Quicken, it again offered the R3 update - and failed again. I tried multiple times, always with failure, so I gave up.

This morning, Quicken won't run at all! When I click either qw.exe or my QDF file, I get nothing but a screen saying: "E:\QUICKENW\qw.exe "The directory name is invalid."

That obviously is a spurious error message, because the directory name is valid and has functioned for years, through many Quicken versions and many Windows/Vista versions, both 32-bit and 64-bit. Chkdsk finds no errors on E:. There is over 40 GB of free space on that volume. Last week's "can't update because your disk is full" message was spurious, too.

So I tried to reinstall Q07 from the CD-ROM. Same error message.

So I rebooted into Vista x86, which I had previously installed (dual-booting), but hadn't installed any applications. I installed Q07 from the CD, into E:\QuickenW as usual, and had complete success, as usual - including the automatic download and installation of R3. Clicking on my QDF file in E:\QuickenW worked as expected; my up-to-yesterday data file is there, and Help says I'm running R3.

So I rebooted into my default Vista x64 again - and I'm back where I was at sign-on this morning: Invalid directory name. :>(

I've sent another email (via the Quicken support website), but I don't expect any more than their boilerplate "we got your message and we're working on it" response, like I got a week ago. (Why does stuff like this always happen on a Friday, so I have to wait over the weekend - by which time they've lost interest?)

Oh, well. Maybe I'll try to install to a new folder, then migrate all my good stuff to it. That probably would not be a bad idea anyhow. I've been using E:\QuickenW through perhaps a dozen Quicken versions, so who knows how much useless detritus has built up there?

Enough whining and ranting for now. I'll try to remember to report back if I have any success. Or maybe not, since nobody else seems to be having a problem like this. Maybe I'm unique! ;^{

RC

Genuinely sorry to hear that.

Unfortunately, I know nothing about Vista. Don't even know what the difference between x64 and x86 is.

When you do your reinstalls, do you do anything special to try to clear any remnants from the previous install? There is now a Quicken utility (qcleanui.exe) designed to help insure the removal of those remnants. And I have on occasion, improved my results by manually deleting every folder with "quicken" in its name.

Did you try downloading and running QW07R3Patch.exe to apply R3 to the "problem" installation?

The email support has gotten some bad press, though it's unlikely that very many who have been helped there have posted publicly to say that.

I say with admiration and sympathy: I think you are very much in the vanguard here what with Vista and Q2007 (IE7 also?). And problems are harder to diagnose and solve in the vanguard: fewer users in the same situation, users with less experience with the products, so fewer useful inputs and ideas about the problems for the developers to work with. It's frustratingly slow out there for users sometimes.

If it were me, I would post a combination of your comments in this thread, in the Quicken forums; not only does Intuit read all the posts there, but they are pretty good about making sure that well-written posts that clearly identify a problem get to the right place ... something less likely to happen if the same info is submitted to tech support.

(I think the Intuit Bug Report site is also a good place to submit such things.)

I think that must be one of Murphy's laws. :)

Always!

Well, maybe in time, as others adopt Vista and Q2007, you will be a little less unique. :) Then there may be more interest in your experiences. I hope you do find the problem and get it fixed ... and share the result with us.

First, to John Pollard. You mentioned in your response not knowing the difference between x64 and x86 versions of Vista. Dunno if you want the answer, but here it is. The X64 version of Vista is a 64-bit operating system, designed to take advantage of the muscle of 64-bit processors, which Intel and AMD both make. X86 is just the "normal" 32-bit version of Vista. It's called x86 because that refers back to the old 286, 386, 486 versions of the Intel processor. I don't know why people don't just call it the 32-bit version instead of x86, but there you are.

Now, R.C., I wonder if there may be more problems Vista64 and Quicken than either Intuit or Microsoft realizes. You referred to my earlier posts on that topic. For the benefit of others who may not remember it or be unaware of it, I'll reprint a recent thread. Go to my response first, which is the second of those here. I'd be happy to go into more detail for those who have questions, but I think the comments below explain a lot.

Yes, I do.

Thanks.

If they had called x86, x32; I'd have just assumed the 32 and 64 referred to 32-bit and 64-bit and not asked ... it was the 86 that threw me; couldn't get my mind around an 86-bit system and forgot about the old cpu designations.

Hi, formerprof.

The good news is that I got it fixed, finally - and the last step was simple. I just opened a Command Prompt window as Administrator, navigated to the folder where I've copied the entire Quicken 2007 Basic CD-ROM, and typed "install" to run install.exe - and it worked! But that, of course, was after a lot of earlier steps which I'll tell you about in a later message. Right now, there are some chores around here that got backed up while I fought this problem.

The bad news is that I still don't understand what happened or why it happened - or if it will happen again. I'm back to Q2007B Release R1 on my Vista x64 system. It still wants to update to R3, but still has an error downloading the update file. Of course I can try the manual method again, and I probably will in a day or two, but not until I can see a day or two clear so that I can deal with any problems that crop up again.

I recall the exchange you copied, but I didn't think it would bother me. At that point, my system was working fine. Thanks for reminding me, and I'll study that some more when I've caught up some of my backlog.

RC