Quicken 2008 Release 5

"Expecting you to control yourself is expecting you to be courteous"

I think I've both controlled myself, and I've been courteous. I can only assume you've had a really bad week, because you're applying a negative paradigm to everything. Take a deep breath, others can have perspectives and opinions that differ from yours.

Reply to
Steve Larson
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"I'm also not a conservative, and I don't fear you at all"

Your positions are clearly consistent with conservative and libertarian economic views. The truth is that less regulation of business results in abuses of power. Without regulation, there would only be Walmart in the marketplace. Without regulation, chemical companies would continue to contaminate ground water. Without regulation, power companies would continue to increase mercury output into the atmosphere. Ultra-conservative principles are killing the American economy. In June 2003, the Bush administration dropped banking regulations that opened up the door to the subprime crisis. Now we're seeing calls for another bailout of the banking industry, just like Reagan caused. Whenever the ultra-conservatives reduce regulation, in the effort to help their CEO buddies and campaign doners, economic institutions collapse.

Reply to
Steve Larson

Now you're really confused. Conservatives and libertarians are significantly different; just as different as liberals and libertarians.

You're looking too hard for a label (it saves having to understand and address the issues), and you don't seem to know much more about such "labels" than you do about ethics or the skills of folks from other countries.

Reply to
John Pollard

John:

I'd suggest "idiotarian" for a certain gentleman (and I use that term VERY loosely), but that would be an insult to THAT label ;-)

Bob

Reply to
Bob Wang

John, when you can't win the debate, don't resort to attacking the messenger. If you can stand behind your positions, do so. Otherwise, you come off as a condescending ass without any substance. I know you have added to many discussions here, and quite frankly, I'm surprised to find you to be so arrogant and pompous. Maybe it's served you well in your life experience, but you have such a narrow paradigm, that I'm even surprised you participate in a forum whose intent is to exchange information and help people. I choose to help people in a different way than you approve of. You are SOOOO wrong in your opinions about my comments on offshoring jobs. You somehow have attached bigotry to it, and John, I know you're not THAT much of a simpleton to have such a shallow interpretation. Come on, you're making yourself look like an idiot if you really believe your hateful remarks about me. You've come to a whole array of conclusions about my character over just a newsgroup post. I think you've publicly exposed many more negative aspects in your own character than you'll ever allow yourself to recognize about anybody else's. May God bless you, and I await anxiously for your next personal attack.

Reply to
Steve Larson

Bob, you need to turn your filter on if you don't want to read any more posts that are pro-American, pro-Constitution, and pro-democracy. Otherwise, read at your own discretion. If you are going to engage, I would recommend you choose a path of character and integrity when discussing issues, not the path of personal attacks that John has chosen. It makes you guys look as dim as Sean Hannity.

Reply to
Steve Larson

Because the globalist ilk usually favors all that favors the big multinational corporations.

Should we eliminate all government regulation of the free market and private sector? Should the free market be allowed to govern corporate behavior, such that if a company is unfair to its employees, we'll all work somewhere else? Just curious, how far down that road of the "free market" do you go? I believe the term "free market" is a banner for libertarians that can never be achieved, it's just a cheap bumper sticker slogan.

Reply to
Steve Larson

John's tantrums usually run 3-4 exchanges, the latter part is name calling, profanity and self justification. Nothing new, happens many times....probably in the moodily silent mode right now trying to come out of it.

Reply to
M eebers

Ah, that helps clear it up a bit. I only look into the newsgroups from time to time, and participate infrequently, so I'm not up on the nuances of personalities. I vaguely recall an exchange with him some number of months/years ago...don't remember the details, but I recall some rigidity in viewpoints. John has a lot to offer on a variety of Quicken related topics.

Reply to
Steve Larson

What intelligent comment have you ever made.

I say what needs to be said, then I let jerks like you and steve prove that I am right.

You have done so once again.

Reply to
John Pollard

Steve; you are the exact person that I identified in my first comment in this most recent discussion.

Every single time you post, you prove my point.

I knew exactly who you were before you posted, what you believe to be your "defense", in this discussion. And I knew exactly what you were going to say in your "defense".

[Please note the ignorance of your defender; a moron who thinks that if morons- like you and he - can't get a rise every time they post a stupid comment, that they have discovered something important.]

When you post your trash here, you can count on having it refuted. [So you can stop you ignorant pretense that someone is trying to interfere with your right to self expression. It's not your right to self expression that you're afraid is being restricted ... it's your ignorance that your afraid is being exposed.]

Despite your denials; you are an ignorant, self-serving bigot.

Reply to
John Pollard

You are one funny guy John. You resort to calling people "jerks" because you're the possom backed into a corner and can do no better but rear the ugly sharp fangs. Stick to the Quicken topics, oh dear Johnny, all else that comes from you is laughable musings of a very frustrated soul. It's a shame no one else can have any knowledge on any subjects that disagree with your vast array of brilliance, which amounts to all topics known to mankind. I could only hope to achieve a fraction of your omnicience in my lifetime. I mean, I am just humbled that your knowledge approaches that of God's omniscience. In fact, He's probably a bit intimidated, and humbled, by your intellictual abilities as well. Have you had a talk with Him yet about the things He did "wrong" in your world?

Reply to
Steve Larson

Reply to
M eebers

John, I would suggest a lot of your assumptions are worth reexamining, given the egregious gaff on this topic. It's not exactly hidden information that Intuit is big in India...

http://www.>> John Pollard wrote:

Reply to
Steve Larson

Intuit has out sourced its technical support to folks that either don't understand English or have no concept of the system they are supporting. Based on the numerous bugs I have encountered in Quicken

2008 I would have to say the same thing about the programming. It doesn't matter where it is out sourced to -- it does matter the level of competency of the people it is out sourced to.

Here is an excerpt from an email exchange with Quicken support. The problem was that when I printed checks with splits that contained account transfers the transfer accounts wound up with duplicate entries that count not be deleted. You can be the judge of whether or not the Quicken support rep had any idea what he/she was talking about.

My email contained:

--------------------------------------------------------------------------------------------- I already used your on-line chat support who's only suggestion was to delete the check registry entries.

After I disconnected from him I was able to develop a solution that did not require me to manually re-enter the check registry transactions. You may want to enter the following work around in your knowledge base until you fix the cause:

  1. Copy the check registry transaction and paste it back into the registry.
  2. Delete the original check registry transaction.
  3. Delete the duplicate entries in the transfer account. You will be able to delete the entries associated with the deleted check registry transaction but not the new one associated with the pasted transaction.

I assume I will have to do that every time I print a check with transfers as part of the split.

Please advise when the bug causing this is fixed.

---------------------------------------------------------------------------------------------

The response contained:

--------------------------------------------------------------------------------------------- I can see that the feature you wish to have can be a useful feature if added to Quicken. Your suggestions are valuable for us to improve and add more features in Quicken program. I am sending you a link where you can send your suggestions regarding Quicken so that more features can be added to Quicken.

---------------------------------------------------------------------------------------------

There are a few possibilities:

  1. The response was from a bot that was not programmed very well.
  2. The response was from a technical support representative that didn't understand the first thing about software and the difference between a suggested work around for a bug and a request for a new feature.

If you can provide a third alternative I would be >Steve Lars>> To my knowledge, it's been at least a few years. If anyone

Reply to
Stewart Berman

I think you sent your "suggestion" to the wrong place.

Intuit has links for reporting bugs and reporting product feedback and suggestions. Those links go directly to the people in the organization who can make best use of the information supplied, not to the folks manning internet chats. I think your distinction between suggestion "types" is not material: feedback is feedback, it covers a lot of ground, including your proposed workaround. Trying to get to the top by starting at the bottom is doing it the hard way.

Reply to
John Pollard

Please try reading the original message again. I only mentioned that I had already tried to get help via the chat line as well. This was not part of the chat conversation. I didn't bother to post the chat conversation as it was worthless.

Tthe email was part of a chain originating with a bug report to quicken: Duplicate Entries In Transfer Account [Incident:

071224-000699]

The individual handling the email is part of the internal support group -- "the people in the organization who can make best use of the information supplied, not to the folks manning internet chats".

Now should the internal support group know the difference between a suggested work around for a bug and a request for a new feature?

I have found that no matter what the reported bug is the response is either:

  1. Create a new file and see if you can reproduce it there.
  2. Reinstall Quicken into a new directory and see if the problem persists.

I have a problem with >Stewart Berman wrote:

Reply to
Stewart Berman

Your original statement: "Here is an excerpt from an email exchange with Quicken support" didn't make what you've said here clear at all. Anything with the word "support" in it does not sound like what I believed to be true about the submission of bug reports to Intuit's support site.

In the entire time I have used Quicken, and submitted bug reports to their web site, I have never received any replies from them, and they made it clear it was extremely unlikely that anyone would get any replies to a bug report.

So I had every reason to believe that you were still talking to tech support ... especially given the contents of the message you received.

I don't know what the "internal support group" is.

Intuit has said that bug reports go to the developers, not "support", as you have said you were communicating with. I'd wager that the developers, whatever their nationality, would know what your suggestion meant.

If Intuit has changed their policy about responding to bug reports made to their support site, then perhaps they have now got the same people that man the internet chats, responding to bug reports.

It doesn't make any sense to believe the the folks who are supposed to write the code would be spending their days writing emails to the users who submit bug reports.

Gee, I wonder why that is. You don't suppose that if the cause of the problem isn't already clear, that those two responses might have the best chance of eliciting important information or fixing the problem, do you? You don't suppose that Intuit, who receives all the complaints, has some idea of the best responses.

I have given the same responses many times.

And many "reported bugs", aren't.

What? You seem to have all the answers and you haven't figured that out. Been posted many times. [Intuit has also mentioned it in the Quicken forums and it is part of one or more kb articles at Intuit's support site.] If Intuit "won't" tell you, maybe it's your attitude. ;)

Reply to
John Pollard

The only place I can find to support bug reports is the Quicken Support page. Every time I describe a bug I get a ticket number and a response -- usually meaningless. Apparently this is not forwarded to the development team.

You must have a different URL that you submit bug reports to that I am unaware of. If you would post the URL I would be happy to submit the numerous bugs I have hit >

Reply to
Stewart Berman

I wasn't suggesting that I had some special url where I submitted my bug reports; I think there is only one (not counting the feedback forum in the Quicken Community).

I did say that perhaps Intuit is handling bug reports at that site differently now:

"If Intuit has changed their policy about responding to bug reports made to their support site, then perhaps they have now got the same people that man the internet chats, responding to bug reports."

I have no reason to think that your bug reports aren't getting to the developers; the thing that appears to be new is having conversations with the folks at the Support site feedback link. I do not recall ever getting a live response from there. Here is an excerpt from what I came to expect:

"Your feedback has been recorded. Thank you. We take your comments and suggestions seriously. We can't promise an individual response to your email, but we do respond to customer feedback when we develop products and services, striving to make continual improvements."

I'm not really sure where you were trying to go with your posts in this discussion. It appears you got your submission to Intuit acknowledged which should have pretty much ended the affair; I can't believe you expected them to discuss the fine points of your suggestion, or tell you whether they planned to implement your suggestion (I've made hundreds of suggestions over the years and never expected to be told which they would use and which they wouldn't ... so I haven't been disappointed).

There are few things I'd enjoy more than a sit down with (or at least an email exchange with) some of the Quicken developers, but I think it's just not a realistic wish.

I have seen useful comments from Intuit support personel in the Quicken forums, so if you're looking for responses, I think that's your best bet ... though I still wouldn't hold my breath.

In my experience, the best chance to elicit a useful response from Intuit is to refrain from rancor, and insulting comments about the company, its products and its employees.

And when submitting a post, I wouldn't make it appear I was belittling anyone's communication skills; there are plenty of native born Americans posting who can barely be understood, but to the extent possible, they usually get their questions answered without being publicly looked down on.

Reply to
John Pollard

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