Quicken PP 2006 Installation failure

I've recently acquired the Australian version of Quicken Personal Plus

2006. It's been a nightmare to install. After installing I'd just get the program hanging, with a File and Help menu (inaccessible) and the cursor chaning to a hand. Eventually managed to reinstall it in Safe Mode with Networking, open it in Safe Mode (against the User Guide instructions) and Activate it. However, any time i run the program now, it just hangs. I get a Quicken Window with the FIle and Help menus on the menu bar, but cannot do anything else. The program will not close, even with Task manager ("End Now") - where it says the program is being debugged and cannot be closed. The ONLY way to close it is to pull the power on the PC.

Any thoughts on how to go about fixing this installation? Quicken Australia have been no use at all.

I have Win 2000 Pro SP4 on a Pentium II 450 (yes, old but it worked fine until I installed this), 384MB RAM, 40GB hard disk with lots of space.

Reply to
treddy
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These are just some layman's thoughts.

You could try a clean install. Uninstall everything quicken (and maybe scrub the registry too, but *know* what you're doing, or don't do this), then reinstall. Of course backup all user files first.

You could remove your user files from the quicken directory, on the supposition that the new version is trying to do a file conversion and hitting a snag. Again, be well backed up before doing anything.

Good luck, Paul

Reply to
Paul_B

Hi Paul Thanks for the thoughts. I'd be interested in the reinstall idea with the registry cleanup as part of it (having already reinstalled without that extra task). But as per your warning, I don't really know what I'm doing in the registry. I did an install without any data file conversion as my previous version (Quicken 2000) cannot be converted, apparently. You say remove "everything quicken." Do you think that having the old Quicken 2000 - it's in a separate directory - installed might be getting in the way of

2006?

Thanks again Trent

Reply to
treddy

Hmmm. A few things here. First, you have a parallel installation of two versions. I don't know how Quicken will react to that, but it would be my most likely candidate for registry confusion. Does Q'00 still work?

As for the data conversion, when I installed '06 recently, it did the conversion after the actual install, when I first opened the program. That's why I thought it might be this stage of the operation that was hanging you up.

Lastly, about the registry. There are tools which will scrub the registry for you, and many are free. They're generally pretty safe, but even they can go awry if used too aggressively. One could also do a manual search through the registry, nuking all things connected to Quicken. One advantage of the utilities is that they can be set to backup any changes for possible restoration. I have no experience with Window 2000, but I'd be very surprised if it didn't hold basic registry principles in common with the other MS OS's.

Probably what I would suggest here is to backup all user data, then uninstall both versions of Q. At that point you optionally could use a registry cleaner. Manually delete folders and shortcuts associated with Q, including quicken.ini in the Windows folder. Then install the new Q again.

I'm very surprised data from '00 doesn't convert to '06. That seems an unreasonable level of customer support by Intuit. My guess is this is why you wanted to retain the older version of Q in the first place. There must be a way to do the conversion. I think that's a prime question to ask Intuit support, or someone here.

...Looking in '06's help file, I see that '06 will import previous years' - no exceptions are listed - and even Quicken for DOS files. It's inconceivable that '00 would not be eligible. I followed a link to the Web and found something, which I'll reference below, that implies that this indeed should be possible. This tends to confirm that you have a data conversion problem. But that in turn could be caused by broken registry associations due to parallel installations.

Hopefully that will break the logjam.

Paul

Reply to
Paul_B

Thanks Paul. OK, much for me to look into here. The "Before you Install" card that comes in the Quicken PP 2006 box seems to make it pretty clear that 2000 cannot be upgraded. But I'll have a read of the link and a reread of oyur email and see wat I can manage. Maybe it's time for a full cleanup of this PC and its enormous (I think) registry anyway. I'm also looking at the alternative of exporting individual Quicken

2000 accounts into .QIF files and importing them into 2006. I only have a few accounts. Thanks for your time and effort. Will let you know how i go. Cheers, Trent
Reply to
treddy

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