Schwab transactions will not download through one step update. I am able to update transactions by clicking on the Schwab account, then the "update transactions" link. However, the "total market value" of the account has not changed in a while, I'm not sure how long.
Silly idea I know, but are you sure that the date dialog box shows today's date after the d/l?--
----------------------------------------------------------- Regards -
- Andrew
Yes, but thank you for the suggestion.
I'm don't have a ready answer for your problem, but perhaps some more information will help tease out something useful.
What, exactly, happens? Do you get any error messages? Have you taken a look at the Quicken "Connection Log" (Help > Contact Support > Log files > Connection log)? The log records are in date/time sequence, with the most current log records at the end of the file. CONNLOG is not always easy to decipher and it's value often limited; but sometimes you can get some sort of general indication of an error there, typically a non-Zero "netstatus" value.
[One Step Update detail log records will be bracketed by a "==== OSU Start (20230419/09:27:08) ====" record and a "==== OSU End (20230419/09:29:56) ====" record. Update Transactions (or Update Now) detail log records probably will not be there at all, except for their "==== Mini-OSU Start (20230419/12:36:34) ====" and "==== Mini-OSU End (20230419/12:36:49) ====" brackets.] [At one time, the OFX Log would often have had very useful, fairly easy to read, information; but Quicken has not seen fit to add Express Web Connect + (EWC+) log records to the OFX Log (Schwab uses EWC+). EWC+ log records are in the Quicken Cloud Log, which is the most difficult log file to decipher.]What type of Schwab accounts are involved? Brokerage? Banking (Checking, Savings)? What Quicken financial institution name is being used for each of your Schwab accounts.
Do you have any old Schwab accounts (accounts closed at Schwab) in your Quicken file? If so, make sure none of them are still activated for downloading.
I think I would try this:
- Backup
- Deactivate ALL Schwab accounts for downloading
- Initiate the Add Account process for Schwab [You should get asked to reauthorize your Schwab accounts; presumably you've done that before.]
- Link the accounts that Quicken then displays, to the correct existing Quicken account. [Note: Quicken will try to "link" accounts for you, but Quicken has been known to choose not only the wrong account, but the wrong account type and even the wrong financial institution. Make sure every "Link" is correct before you continue to the next step to complete the re-activation.]
I update Schwab almost every day (brokerage and checking/savings) - all using "Charles Schwab & Co., Inc" for the financial institution name. I'm seeing no problems using One Step Update or Update Transactions.
The account Market Value is the sum of: the number of shares of a security times the number of shares owned, for all held securities
That should read: EWC+ log records are in the Quicken Cloud Sync Log, which is the most difficult log file to decipher.
One other idea is to take a look at one of the securities that you have downloaded the prices for in the immediate past, and in the security list ensure there is a price with the last attempted update date. That would indicate that some connection is being made and recorded. Then look at the investing portfolio screen and see if indeed that price and number of shares are being processed correctly with today's date.
Obviously, only works for the securities whose prices fluctuate daily.
Quicken states the update for Schwab was completed successfully, but nothing is downloaded and balances are not updated.
No error messages.
No, but I will.
Brokerage only, no checking or savings.
I named it Charles Schwab in Quicken. I am not sure what you're asking.
I did deactivate the account, but I just reactivated. I did not try adding the account. I'll try that.
Thank you very much for your suggestions. I will try them and report back.
I did find this: "QFN: End get from
Thanks. Just deactivated and added the Schwab account and linked to the existing.
I just updated quotes and the numbers are a little off, maybe just a discrepancy since the markets are open. The share numbers are correct.
I'll see how one step update goes tomorrow morning. I can also check share prices before the market opens.
Thanks again!
I'm wondering if you ever tried to do what John Pollard suggested on
4/19...the procedure in the thread that had the following actions: "- Backup- Deactivate ALL Schwab accounts for downloading
- Initiate the Add Account process for Schwab"
Is it possible your Schwab accounts were never changed to use Express Web Connect+ ? (It should say that under TRANSACTION DOWNLOAD column in accounts. And note the plus +. Very important!
Ah, ok. Sorry, missed that. Trying all my options!
Anything else? I've tried all of your suggestions and still having the same problem. I may try to go back to an old backup and see if it will work.
I don't have anything but long shots at the moment.
If you want to get a better idea about whether your current Quicken file is OK, I suggest you try creating a New (test) Quicken file and setting up the Schwab account(s) there. If a One Step Update works in that file, it would suggest that there may be something wrong with your current file.
I'm not sure how to interpret the non-zero netstatus value you reported. It appears to be for Citibank rather than Schwab; but perhaps the Citibank problem is interfering with the Schwab download. When you do a One Step Update, does Citibank appear before Schwab in the list of financial institutions in the download? I don't know how many financial institutions are included in your OSU's, but perhaps you can try an OSU without Citibank selected.
Otherwise:
You can try logging out of Quicken, then logging back in as the same user. Preferences > Quicken ID and Cloud accounts > Sign in as a different user.
You can try resetting your Quicken Cloud data: Preferences > Mobile & Web > Reset your cloud data. That should require you to re-Activate ALL your accounts for downloading; you can use the same Add Account process you used before to do that.
If you have any other Quicken files (.QDF files) lying around, you might try deleting their cloud files. In your current Quicken file: Preferences > Mobile & Web > Sync=ON, then close Preferences. Preferences > Quicken ID and Cloud Accounts > Cloud accounts associated with this Quicken ID. You'll then see a list of all your Quicken Cloud files (one for each of your Quicken files): you can select and delete them one-by-one. [The file with the asterisk is the file you currently have open, and you can't delete the cloud file for the currently-open Quicken file.]
If you ever need to use any of those other files whose Cloud files you deleted, you will have to re-Activate downloads in them.
If nothing helps, I would report the problem to Quicken. Help > Report a problem. I would plan to send them your data file and all your log files. (As indicated in the report-a-problem dialog, your data file will be "sanitized" to remove sensitive information). Don't expect any response from Quicken, but if there is an underlying Quicken issue (or possibly a Schwab issue), Quicken can use the info you send them to do whatever they can to rectify the problem. You may never know what, if anything, they did.
I should have added: if you don't normally Sync, then remember to go back to Preferences > Mobile & Web and turn Sync OFF after you finish the above process.
I'll try that.
Yes, Citi does run before Schwab. I tried it but there were no new transactions for Schwab today anyway. I'll try tomorrow.
Done. We'll see what happens tomorrow.
The "Reset your cloud data" link is not working. When I click it nothing happens. I had "sync" turned off so maybe there was nothing to reset?
Done.
Thank you VERY much for your time and help. I really do appreciate it.
If you had to turn Sync on to see the option to "Reset your cloud data", you probably needed to exit Preferences (leaving Sync ON), then go back into Preferences and click "Reset your cloud data.
You should know when it works, as you will then need to re-Activate accounts for downloading.
Nuts; forget that.
You will know that you're doing a reset because you will get a dialog giving you a choice of Syncing first, or just doing the reset. And you'll be required to key "yes" in a box before the reset will start.
I reset cloud data, confirmed the reset by typing yes, but I did not have to reactivate any accounts. I logged out, logged back in and did another reset and still did not have to reactivate accounts.
I also created a new file, added Schwab, and turned on scheduled updates. I'll see what happens tomorrow morning.
Schwab OSU worked this morning! Not sure what did the trick, but I won't complain. Thanks for your help!!
Well, apparently it was a fluke that the Schwab download worked. I'll report it to Quicken.
BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.