I don't know if this is going to help, or further inflame the situation, but Sherlock actually posted twice on Mar 1, and both posts included links to other support articles.
Scott appears to have followed this link, which includes three steps (perhaps the three things he's mentioned in his replies?):
However, there's another link that I believe John is focusing on and for which I don't see any comments from Scott that he's tried.
Scott, can you confirm whether you tried the step that Sherlock posted in his first reply (repeated below):
> "Scott W" wrote
> Wow, I didn't know getting assistance had to follow a protocol...
> If you want assistance, it's your responsibility to cooperate with those
> providing the assistance. Call that whatever you like.
> Getting assistance requires; reading and following the suggestions provided,
> then posting your results (indicating clearly that you followed the
> directions completely) - or providing useful reasons why you did not follow
> the suggestions.
> Even now, after having me repeat Sherlock's suggestion, you have failed to
> provide the evidence that you correctly tried Sherlock's suggestion. >
> Try posting the exact steps you took - every single step, in detail - to
> prove that you understand what it means to "toggle" the indicated
> Preference. And include whether you exited Quicken in the middle of the
> toggle (Sherlock may not have suggested that, but I am).
> You say, "Your [my] suggestion of removing the 'bad' transaction is
> unavailable as the bad transaction is not visible within the register". >
> In a word: nonsense. Once again you did not pay attention to what was > posted. >
> Your original post said that one of your old accounts "is still showing
> unopened transactions from a prior update", and that "It [presumably
> Quicken] won't let [you] close the account due to these invisible > transactions". >
> My suggestion was to "move the transactions from the problem account to a
> New account, then delete the old account". Please read what's in the quotes
> again ... carefully this time.
> Nothing I said required the "bad transaction" to be "visible within the
> register" (or to be anywhere "within the register") of the old account. >
> When the old account is deleted, it can no longer "show" that there is a bad
> "unopened transaction" ... it can no longer "show" anything. Everything
> about that old account will be permanently gone from your Quicken file -
> while its legitimate transactions will remain in your Quicken file ... in
> the new account.
> [Once all the old transactions are in the new account, you can delete the
> old account (and close the new account, should you continue to think there
> is any benefit to doing that).]
> Nothing in your responses indicates that you made a meaningful effort to try
> the suggestions you were offered; your responses indicate that you preferred
> to ignore, gloss over or bad mouth those suggestions. [If you don't
> understand the responses you get; say that when you reply.]