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Correcting the Quarter Mix-up: How to Resolve Incorrect EFTPS Payments (2023 Update)

Our small S corporation pays a biweekly payroll on Thursdays to its employees and we file and pay a 941 payment via EFTPS by the following Wednesdays. I accidently used a previous payroll's data when making a

941 payment earlier this month. I noticed it that day but couldn't seem to get it to cancel via EFTPS, so I just made another entry of the proper data then and there. Our EFTPS "Payment History" page shows the incorrect and correct payments made on the same date, and they have both been debited from our corporation's bank account. My question is, what procedure I should take to get a refund or credit for that erroneous payment?
Reply to
Jeff Wisnia
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If you put the wrong quarter on eftps payment, you will need to take the following steps to resolve this issue:

  1. In order to report the error to EFTPS customer service, you must contact them as soon as possible. They will be able to advise you on the best course of action to take.
  2. There is a possibility that the EFTPS customer service representative will be able to cancel the incorrectly made payment and issue a replacement payment for the correct quarter if the payment has not yet been processed.
  3. If the payment has already been processed, the EFTPS customer service representative will inform you of the next steps that need to be taken to correct the mistake. Depending on the specific circumstances, you may need to file an amended return, or request a refund of any overpayment.
  4. Once the mistake has been corrected, it's important to keep accurate records of the steps you took to correct the issue, in case you are audited in the future.

Please note that these are general steps and the final decision is of the EFTPS customer service representative.

To contact the EFTPS customer service, you can do the following:

  1. Call the EFTPS customer service hotline at 1-800-555-4477. This line is open Monday through Friday, 7:00 a.m. to 10:00 p.m. Eastern time.
  2. Visit the EFTPS website at
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    and click on the "Contact Us" link. This will provide you with a list of contact options, including a phone number, email address, and mailing address.
  3. You can also use the “Help” button on the EFTPS website, it will give you access to frequently asked questions, user guides, and other resources to help you with your inquiry.

Note that wait times may be longer during peak filing seasons, so it may be best to call as early as possible, or schedule a call-back at a convenient time. Also, you may want to have your EFTPS account number and other relevant information on hand when you contact customer service, to help the representative assist you more quickly and efficiently.

Reply to
Smart Bean

There isn't much you can do. From the EFTPS FAQs:

I made a mistake in the amount or tax type or tax form/used the wrong enrollment. How do I cancel a payment?

If it's two or more business days before your payment is scheduled to be made, click on Payments from the home page, login, then click Cancel a Tax Payment from the left menu and follow the instructions.

If the payment is scheduled to occur in less than two business days, you cannot cancel it through EFTPS® tax payment service. Please follow the appropriate guidance below for your situation:

- If your previous payment is less than the amount owed, schedule another payment for the difference.

- If you indicated the wrong tax form or tax type, contact the IRS in 10 business days to have a correction made.

- If you have more than one EFTPS® enrollment and used the wrong account, contact your financial institution about denying the payment. Please note that fees may apply.

- If you paid more than the amount you owe, the additional funds will be applied to the next tax period. Or, you may contact your financial institution about denying the payment. Please note that fees may apply.

Ira Smilovitz, EA Leonia, NJ

Reply to
ira smilovitz

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