Not Found Error Message 201

We have RMS v1.3 installed on one (Dell) POS station and one backoffice
computer both running XPP w/SP2.
We were in the process of building our data base and all of a sudden we
started to get two errors.
Error #1 is when we launch Manager on the back office computer and states
(941) that it can't find the authorization device, which is installed on the
Register.
Error #2 is: "Not Found Error 201: The cashier was not found or the password
is incorrect" when trying to access Manager on either computer.
Both stations can ping the other via IP and computer name. Both computers
can access the other's shared resources.
Like I said in the opening, we WERE up and running, and all of a sudden this
error popped up. At first, it could be resolved by re-entering the standard
logon of User = 1 and Password = password.
What might we have messed up, and how can we resolve it? BTW, we are running
Retail Management System v1.3.
Thanks in advance for the help,
Gary Hill
Reply to
Gary Hill
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Gary,
Sounds like you have 2 stations set as Register #1 and one machine is not pointing to the other.
We always set the machine with the RMS database on it to a static IP address. If the back office machine will not be used as a register, so we set it as register # 0.
Admin | File | Connect | put in your password | Register tab | each Register # needs to be unique.
On the non-database machine, in Admin again, on the Connect and Configuration windows, we set the database server name to the static IP address of the server and put the same database name in each.
Reply to
Jeff
Thanks Jeff,
I will go up to the store this morning and set the computers to static addresses and change the backoffice computer's register number to 0, as well as resetting the register computer to point to the IP instead of the machine name.
I will report back with the results
Reply to
Gary Hill
OK, I'm still missing some little thing, as I have changed a few responses, but am still not able to successfully get in.
The computer called backoffice, which holds the database, was changed to 192.168.1.50, and the MSDN Server as well as the configuration and connection windows (in Administrator) were changed to reflect this.
While in Administrator/Files/Configuration/Register, I changed the register number to "0" to reflect that this computer will not be used as a cash register.
I now get "Connection Error 206: The register is not in the database".
What am I missing here, and how do I correct it.
The computer called RegisterONE was changed to 192.168.1.51, and then I went into Administrator and changed the server name under Connection and Configuration. Under Configuration/Register, I left it at the default "1" and the paths reflecting the correct paths in that computer (not the backoffice computer that hosts the database). I tried to change the MSDN Server to 192.168.1.50 (from RegisterONE), but it didn't like that, so it remains as RegisterONE.
When I try to access Manager or POS from the register computer, it still gives the original 201 error.
With the settings as noted above, I can go into Administrator on either computer and log into the database without a problem. I can go to a command window and ping the other computer by IP or computer name with 100% successs.
So . . . we are stil missing something there also.
What would you suggest from here?
Reply to
Gary Hill
OK, not having received any ideas over the weekend, I decided to take a different approach.
With the register off, I booted the backoffice computer and used Administrator to change it back to Register #1. I was then able to get into Manager and use Database|Registers|Register List to create a new register with the number "0" (zero).
You failed to mention that this step was necessary . . . probably assuming that I am a whole lot more experienced at RMS and database building than I am, but I picked it up from another post on a slightly different problem.
The backoffice machine now logs into Manager just fine, and the register (#1) logs into POS just fine. However, I found that if I tried to log into Manager from the register, that it couldn't find the database (it can find it just fine from POS or Administrator).
This isn't an operational problem at this point, but I am sure that sooner or later I will have the need to go into Manager from the register for some little thing. Any suggestions on what I might be leaving out here?
Remember, I am a newbe with RMS 1.3 and with databases, so speak slowly and use small words .
Question next: The parent company for this store would like to have RMS installed on one of their computers for the purposes of pulling reports etc. As this will not be used as a POS, could it also be set to Register #0? If not, would it work to set it to Register #2 and just not try to use POS on that computer (we only have the one license)?
Reply to
Gary Hill
OK, not having received any ideas over the weekend, I decided to take a different approach.
With the register off, I booted the backoffice computer and used Administrator to change it back to Register #1. I was then able to get into Manager and use Database|Registers|Register List to create a new register with the number "0" (zero).
You failed to mention that this step was necessary . . . probably assuming that I am a whole lot more experienced at RMS and database building than I am, but I picked it up from another post on a slightly different problem.
The backoffice machine now logs into Manager just fine, and the register (#1) logs into POS just fine. However, I found that if I tried to log into Manager from the register, that it couldn't find the database (it can find it just fine from POS or Administrator).
This isn't an operational problem at this point, but I am sure that sooner or later I will have the need to go into Manager from the register for some little thing. Any suggestions on what I might be leaving out here?
Remember, I am a newbe with RMS 1.3 and with databases, so speak slowly and use small words .
Question next: The parent company for this store would like to have RMS installed on one of their computers for the purposes of pulling reports etc. As this will not be used as a POS, could it also be set to Register #0? If not, would it work to set it to Register #2 and just not try to use POS on that computer (we only have the one license)?
Reply to
spam
Jeff,
Thanks for the quick reply.
They could do it via the backup route, but they prefer the VPN method so they can get real-time reports on their schedule independent of the store's schedule (they keep different hours in many cases).
What they would be using is Hamachi TightVPN. At this point, and considering that everybody connects via their IP address, am I correct in assuming that the home office would be able to connect to the database (in Manager) by using the store's BackOffice external IP (i.e. 5.xxx.xxx.xxx)?
blocked by a firewall.
Remind them that they can't make any changes that will be saved.
they will be controlling a store machine, so nothing needs to be done.
register #.
Reply to
Gary Hill

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