Arrgghghgh.
I am getting really fed up with companies who have sneakly started changing their bills from the usual (please pay within x days) to "Payment due now". Two cases in point are MBNA credit cards (who as the same time they changed their payment due date also moved the "Pay Now" onto the back of the summary page, and BT.
But worse, BT have started introducing robots, which call you up, asking if you have made payment. And of course, the automated robot can never access your account, so it transfers you to a human, who starts with the security questions. But I never give out my details for somebody who has called me, then they get all annoyed.
I said "How do I know who you are" "We are BT - thats all you need" she says "Prove it" I say, "How?" She asks. "Ok, you work for Bt, what is your company house number, the name of the chairman and the registered address" says I. "I cant tell you that until you give me your details" she says.
When did these big companies get so really awful at what she termed service, and I wonder just how many people take these calls and give away all their information.
Or is it just me?