TalkTalk Bill Change - Why???

TalkTalk used to send me a paper bill but then they changed it and sent my bill electronically (email). I have no problem with this, I am happy for
the company to save money under the pretence of carbon footprint.
Now TalkTalk have informed me that they will no longer send me a bill but I have to go to the trouble of logging into my account to view my bill.
WHY????
What is it with telecoms companies. Every other company has the decency to send me an invoice, why don't they. Imagine the situation where no one ever sends you an invoice again and to view your invoices you have to set up an on-line account with every vendor you purchase from.
Why do they want to waste my time and force me to log into my account to view my bill? It has got to be a commercial reason, does anyone know what it is?
This is what they put in their email

It's safer as MyAccount is password protected. You can view the details of any other bills at the same time, so it's easy to see who you've been calling regularly and add them to your FREE Calling Circle for discounted call rates. You can print a copy of your bill, if you require copies for your records. <<
Thanks TalkTalk, you are doing me a favour.
Sigh!
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Crap company, crap service.... Doesn't that ring any bells for you? Like requesting a MAC and going elsewhere?
George
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On Fri, 5 Jun 2009 23:23:11 +0100, "George Weston"

sent my

for

but

bill.

decency

one

set

to

what

easy

Calling

My partner and I both signed up to TT phone and BB package. Great deal.... service was terrible and after much ado, incompetence and stupidity in their responses, I dumped them and went back to BT who welcomed me back with open arms and no charge. TT were unable to stop the return to BT and still scream for their money a year later. They can spin on it!
My partner, different address and not so feisty, is still with TT. At least once a week she loses phone or BB, sometimes both, occasionally for two days or more! Yet when with BT never missed a beat.
Keep away from the moppets if you value your sanity.
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At least once a week, wow! So many of these online tales about TT, yet I've not met anyone in real life who's had these sort of problems. I know several people on TT and none have had anything more than trivial, easily sorted problems.
I've got a company provided broadband line, but as the kids were getting into youtube, iplayer and other high bandwidth applications and I thought my employer may start to whinge at the usage, I signed up for the TT offering at 6.50 including offpeak landline calls (and now 0845/0870 & local daytime calls). It was only costing me about 3 more than I was paying for calls previously. I expected it to be crap, belivieng all the online horror stories, but I still had the company broadband as backup, it was only costing me 3 a month, so I didn't really care if it was crap.
But it has been very reliable, we use it all the time now. The phone service, which I've been using for 5 years or so (CPS until last year), I've not had a single problem with. I'm very glad I'm not paying the rip-off prices some other broadband providers charge.
--
Andy







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Andy Pandy wrote:

That's also been my experience. Let's face it, most of us are with them for the price only. Don't expect five star treatment, 'cos it ain't gonna happen - no matter what's in the sales puff. You need to have the ability to sort out minor problems yourself, perhaps with the help of a search engine, or failing that, online with their excellent members' forum.
If you need paper bills, or if you have to pay your bill with a postal order, it'll cost. Cheap is cheap, and long may it remain so. :-)
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On Sat, 6 Jun 2009 09:18:08 +0100, "Andy Pandy"

I've not

people

problems.

into

employer

£6.50

calls). It

previously. I

still had

I didn't

service,

had a

some other

Think yourself lucky you got away with it then.
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Lucky I ignored usenet warnings about them.
--
Andy



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As a matter of interest - which telcos email you a bill? AIRI BT don't.
--
Andy



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["Followup-To:" header set to uk.telecom.broadband.] On Fri, 5 Jun 2009 23:00:34 +0100, Jane T wrote: [...]

It surely can't be worse than BT's paper-free billing where they let you wait for about a minute to download each bill.
Christof
--
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Don't know - it can't be a cost thing, possibly data protection obsession? Don't BT do the same?
--
Andy



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No need to read your email any further then. It was a waste of time for you to post.

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Because you took service with a bunch of....
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