Can anyone advise a way in which I can get a pension provider to actually do something. I asked for figures from NPI in October - still waiting and for a transfer of funds to non equity based funds on 8th December - still not done. I realise that under DSA rules I cannot be materially disadvantaged by appalling service, but I am fast approaching 60 and need figures (and money) so that I can organise my pension. This is part of a group pension scheme and they seem in total disarray. I have registered a compalint in January but apparently I have to give them 8 weeks to reply before I can go to the Ombudsman.
Any experience / thought much appreciated.