A relative has almost opened an online ISA with Halifax.
Except she now has to take in some ID and proof of address to a branch.
I phoned to see if I can take in the ID as the relative works all week including Saturday (most weeks) . It is really difficult to go in to a branch
- hence using the on-line system.
I phoned the branch, and yes, I can take the relevant ID information in - proof of identity and proof of address - on her behalf.
Here is the joke:
I cannot take her passport in - as they could not prove her identity because the photo would not be a likeness of me. BUT I can take in a letter from the benefits agency showing that she receives child benefit as proof of identity.
Of course I cannot use that same document as proof of address - a utility bill will be needed for that.
Absolute nonsense.
Judith