A relative has almost opened an online ISA with Halifax.
Except she now has to take in some ID and proof of address to a branch.
I phoned to see if I can take in the ID as the relative works all week
including Saturday (most weeks) . It is really difficult to go in to a branch
- hence using the on-line system.
I phoned the branch, and yes, I can take the relevant ID information in - proof
of identity and proof of address - on her behalf.
Here is the joke:
I cannot take her passport in - as they could not prove her identity because
the photo would not be a likeness of me.
BUT I can take in a letter from the benefits agency showing that she receives
child benefit as proof of identity.
Of course I cannot use that same document as proof of address - a utility bill
will be needed for that.
Post Office and ING refused my wife as they said she did not exist
The Post Office branch accepted her ID with passport and Council Tax
bill but head office didn't. She went back to the Post Office and after
much conversation with head office the exasperated clerk said that I can
assure you that she does exist and is standing in front of and I have
She had an account with ING. When the bonus period ended they told her
to close the account and reopen it three days later to again get the
bonus.They then said that she did not exist electronically.