This relates to my previous post. When my girlfriend actually set-up the account, the first time there was a very strange problem. The guy setting her account up said he was unable to find her street address in her country of origin (somewhere in eastern Europe) and so he made her an appointment for the next week, and which point he told her that "the address had been found".
Bear in mind that no bank can know every single street name everywhere in the world. Does anyone understand what this chap was on about? It all seemed very weird.