My girlfriend has a current account with one bank and decided she wants to open a savings account with another and eventually move her banking to this new bank. I'm an hsbc customer and have been really happy with them so I suggested opening a savings account with them. We went along one Saturday and spoke with someone about it and they immediately got all defensive and started asking why, if she already has an account, does she want to open an hsbc savings account. The guy we spoke with was actually quite aggressive about it.
I reminded him there are promotional ads all over the place for hsbc so why is it so strange that my gf would want to open an account with them. He said they don't encourage people to have accounts with more than 1 bank because 'they can't handle it, and often get into a financial mess'. I reminded him it was only a savings account my gf was after.
Anyway, I asked to speak with someone else to get some info for the various accounts they offer. While we were sitting waiting for this woman to look stuff up on her computer, she was started yawning and telling us how tired she was and how she 'can't wait to go home'! It was 12pm on a Saturday!
I was really shocked by their approach and total lack of professionalism.
Is it so unusual to have accounts with different banks these days? I've had them for years!!