Halifax Compensation?

John O · 2003-10-28T09:00:23+00:00

Some people have been posting here about the Halifax scam. What they may not realise is that, in response to that scam, the Halifax shut down its online banking for a period of time. That meant: if you had a websaver or similar account, you had extreme difficulty in moving money around or paying bills. In the end, I managed to move some money out of my websaver via a special phone helpline they set up - but was only able to pay a time critical bill when the site came back up. I think I will not be penalised, but.... ....if I am, should Halifax recompense. Bear in mind that their online instructions were unclear. Their branches did not fully appreciate what was happening. And those, like me, who bank mainly online, were barred from their money for a period of time.

Oct 28, 2003 22 Replies

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BillR 22 years ago

I was late with paying off my Halifax credit card bill due (I claimed) to the system being down. They waived the 25 late payment fee they were going to charge me ....

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Phil Deane 22 years ago

How long was the site down? and how late were you?

I thought the site was only down for one day at most?

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Halifax Compensation?

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