I just have to share this

Well done, These are small victories, but satisfying ones.

I (like most people, I suspect) have also come up against this type of lunacy and have reacted similarly to yourself. Of course, we're probably now on a database of curmudgeons marked for future attention - but best not to worry about it until we have to ;)

Your faulty lights, btw, will almost certainly have ended up in the skip at the back of Argos - they don't usually bother sending them back to the Wang-Lin Happy Sunshine Electric Light Company in Xiau province.......

I think this is the only way to do it. They can't reject something which isn't bought, so you had to buy another set and get that refunded.

Yes, it depends very much on the people you meet in the shop. I had a a hedge trimmer replaces by BQ after a month work. It just stopped working and I checked that fuses were OK. Getting it replaced was a doodle, they just said OK.

I had a hydraulic lift from Halfords, after using it three times, it collapsed, but it was just a few days out of 1 year warranty. That required a lot of hassle with Halfords staff, they claimed that the hydraulic lift was for the 'home marked', therefore I should not expect the same quality as 'professional' hydraulic lifts. I said that this was bollocks as I have only used it three times for oil changes. I said I didn't leave the shop before I got it replaced.

Another lesson if any were needed in how a companies reputation lives or dies by their recruitment policy.

Thanks for sharing !

Daytona

Good one!

I bought a pressure washer from B&Q had it didn't use it for a week or two, noticed they had reduced the price by 50 quid now, I phoned up said I noticed you reduced the price, can you credit my card for the difference.

"No sorry can't do that"

Me: "Oh ok, I'm still inside 28 days full refund policy (stated on the reciept), I'll just pop in to refund and buy it again"

He wasn't happy, but agreed I could do that. LOL.

In article , johannes writes

Ditto with a 6 month old digital watch at Argos, they do employ people with common sense at some stores.

Mike

how the f did she ever become a manager.

In message , Michael Swift writes

Ditto my Creative Zen mp3 player. It just stopped working after six months - six months of very heavy use, mind. I e-mailed them, they said send it in, within a week I had a brand new one no questions asked.

she followed the rule book, just like the office boy in pinafore.

I did :-)

I bought a small kitchen appliance from Argos a couple of years ago; about three months later one part of it stopped working. I phoned the manufacturer (for advice) and they said "Oh send it back to us, we'll send you a new item." I asked if I could return it to them through the store, since posting it was going to be costly (heavy item) and they said that was fine - since Argos no longer carried that item, the new one would be sent to me from the manufacturer, but Argos could send the old one back along with their usual returns.

The staff in Argos were baffled. They were willing enough to send the item back for me, but they didn't know which form to fill in! Eventually, after the involvement of several staff and three phone- calls, I asked if it would have been easier if I'd just brought it back and said "It's broken, I want a refund." They agreed that would have been easier - they knew what form to fill in for that! So I told them it was broken, and got my refund...

snipped That is so ggod I had to print it out ..

A man after my own heart .Why do we as customers need to put up with this sort of shit? Stuart

Pound to a penny they'll be back on the shelf and someone else will buy them and find one glass broken.....

We don't need to put up with this shit!

The problem with this country is that too many people do put up with this shit, and only a small percentage do anything about it.

That why we have to put up with illegal tax collecting devices under the guise of road saftety device.

Thats why we pay the highest fuel tax in europe and are about to put up with a 2p / litre increase. Stupid bank charges.....stpuid PC laws....laws that discimate us in favour of immegrants......the list goes one

The point is that 90% of folk wouldn't even go and complain. they would take as read whatever the staff at the store tell them. "Sorry, nothing we can do", home they go.

If the general population of this coutry got their fingers out their arses and did something about it instead of just sitting in there lounges complaining amongst them self then the powers that be would have to put things right.

the mind boggles - 'manage?' - she was struggling to 'cope' :o)

I had a similar thing happen....I didn't go all round the houses like you though lol.

I'd bought something from them...a gift for a relative who lives 200 miles away. The item needed to be assembled...but as this was a christmas prezzie...and bought in November...opened in December....and finally assembled in May!!!...clearly we were well past the refund/exchange period when my relative rang me to let me know an essential part was missing.

Solution?

It was a part that you could not have easily known was missing untill assembly...as there was no parts list enclosed. I went in and bought another (they were luckily still in stock)....took it home...opened the box, removed the part that was missing from the original....sent it on to my relative...and the following day, returned the incomplete box to the store, and demanded a full refund!

Devious..certainly...but then again, whose job is it to check that all is ok with an item....that it's complete etc, Argos, their suppliers...or the end purchaser?

I did once have to return a sandwich toaster....as the 'brand new' one I bought...had crumbs and bits of 'stuff' encrusted on it when opened.... They offered no explanation other than "ooh...I've no idea how that could have happened"!!!

Bitstring , from the wonderful person Vertuas said

Hey, fear not, the immigrants will solve the problem; because when faced with a balky shop assistant, or annoying traffic camera, THEY'll pull out their AK47 and riddle it.

Ikea bought a duvet cover £30.00 Found it to have a small smudge on the ink printing Took it back got refund asked member staff what are you going to do with it We will put it into the 50 % off place Great I said I will buy it back at 50% off Again he was not very pleased HTH Phil

Ditto with a Disgo mp3 player. Bought last Dec. it stopped working last month after only about 10 hours use. Trotted down to the store, asked for & given a replacement with no problem. The replacement turned out not to work with our PC (message: "Device not recognized"), although it worked OK on a relative's PC. Back to the store & again asked for & was given a replacement with no problem. The latest one works fine although still only a month old yet :)

One of the reasons we buy from Argos is (what we have found to be) there excellent after-sales service. We've never been asked to provide proof of purchase & a request for a replacement or refund has always been promptly given without quibble.

Everybody's.

But if you want to be *legally* entitled to a refund/replacement, it is *your* responsibility to check it.

I've quite often bought things that weren't going to be used for some months, but when I have, I have *always* checked that all parts are present and (apparently) correct straight away.