I just have to share this

JethroUK · 2007-09-29T10:16:01+00:00

Hey you'll like this: I bought some wall & ceiling lights from Argos - spent whole morning, fitted them all - beautiful - they came with 6 glass globes which i fitted last of all and noticed one was cracked in the box - i'd wired in all the lights by now so i popped the one glass back for a replacement - getting no sense out of the till wallers i ended up having to speak to the manageress Argos: Sorry - you got to bring all the lights back for a refund Me: But i don't want a refund & I am not taking all the lights down again - i just want you to replace the glass which is faulty Argos: Anyway we don't have the glasses seperate Me: No - swap it with one in a box and send 'that' one back Argos: Can't do that! This was a simply a knee-jerk response as she was now into terratory that she didn't understand (common-sense) and was clearly switched into auto-dogma mode Me: Let me have a look at another set of lights Argos: Why Me: I might buy another set to get the glass Argos: Here you are Me: What would you do if I opened this box and we found one glass was broke? Argos: I'd send it back Me: Soooooooooo???? - I'm an adult - you're an adult - you give me a glass - i give you the broken one - you send it back - you dont fill out forms - i dont take have to take the lights down - company gets goods back in pristine condition (apart from the broken glass they sent you) - ta daaaaaah Argos: It's not policy - You'll have to bring the whole set back in Me: I am NOT taking the lights back down and 'you' are going to replace the glass - you can either do it the easy way i suggested or you can fill out more forms Argos: You have to bring the whole set in Me: No! I'm going to buy another lamp set Argos: What for? Me: I am going to take it home - swap the faulty glass and bring it back for a refund Argos: You can't Me: I can and I am - The glass is faulty and 'you' will give me a refund and fill out all the forms for it As the manageress is processing my debit card and...

Sep 29, 2007 61 Replies

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Nick Fisher 18 years ago

Well, if I had not gone into the shop at all the values would have been zero across the board, but...

I _did_ go in there and I _did_ spend £52.25 on a shirt and she _did_ misunderstand and she _did_ let the till so the thinking for her to the extent that her employer ended up £22.75 dowb and that's a pretty shocking indictment of our educational system don't you think ?

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Tim 18 years ago

"Nick Fisher" wrote

You said the shirt was 55 before. Can't you even remember your own story? :-(

"Nick Fisher" wrote

Yes, I agree. You really should know how much you paid for it...

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