Indian call centres !
I had a pickle of a problem today! One of my Two credit card ONLINE accounts was not working, so I called the 08457 number recommended by the bank. The LADY from Fife, near Edinburgh answered after 10 minutes of interminable button pushing ! "hi, my online credit card account is not working !"
"is it a Credit card or Debit card ? " "Credit card !" "card number"
****************** This line is for phone Queries only, so I will put you through to Online Help desk, Please wait ! after 3 minutes waiting, and running up a substantial amount of penny's, I decided to hang up and call again !Second Time
This time another LADY (I called a Leeds number) answered ! I explained the problem and she took all the details and said this line is only for new applicants who want to transfer their balance. and I don't know what is the phone number for Online help desk. (eventhough it was right in front of her !)
Third Time
I called a number in Halifax this time, and it was a bloke. He took all the details, Again and was atleast sympathetic to my plight. He asked my online Sign in name and I told it was ********. He said it's not correct, eventhough I was staring it right in front of me, and has nothing to do with my query! and asked me to call back later.
Fourth Time
This time I called the Online help desk again (after 5 PM) and it went to a Indian Call centre ! I held my nerve and reasoned , it can't be worse than my previous attempts ! The guy took my details and I told him "One of my Two credit card ONLINE accounts was not working"
He said "go to your online account" "delete both your accounts !"
oh my god ! This fellow is mad ! He doesn't know what he is doing ! being paranoid I thought I'am going to lose all my *******.
I bit my tongue and did what he told !
He said "now add your accounts back !" and Voila ! both my credit card ONLINE accounts were working ! and this was over in 6 minutes !
Moral of the story
I would rather call a Indian call centre first,and hedge my bets, rather than call a local call centre !
- because they don't have a clue what they are talking about.
- Local call centres employ people with a few GCSEs and no technical knowledge.
- Indian call centres employ people with professional qualifications , who are very good at technical Know how.