I went to an on-line account and on entering my details was told that my account has been suspended because it hadn't been accessed for 6 months. After a bit of searching around I find the FAQ and the 0844 24/7 support number at 5p per minute.
I ring the support number which gets me through to the Indian call center.
I explain the problem and then get the 5+ minutes of the scripted
identity and security questions.
Only afterwards I am then told that if I press the "forgotten password"
link on the web log on page there is an option to unblock the suspended
Is it not possible for call center staff to use their initiative and
give the simple answer before resorting to the script on their computer?
- posted 6 years ago