Intuit Technical Spport

I got that 800-916-1270 number quickly with a Google search. But I think I didn't look carefully enough at where I saw it. I think I called a scammer instead of his calling me.

And googling some more, I get to an Intuit page where I get this message: "Capital One update is currently unavailable. Quicken products may report an error when trying to update accounts during this outage. Please try your request later."

OK, so I'll try updating again tomorrow.

"Ken Blake" wrote

I have two Capitol One Accounts, a Master card Account and a checking account. Using Quicken Premier 2012, this morning when I did a One Step Update and tried to download transactions, all the accounts worked properly except for the two Capitol One accounts. They both gave me an error--CC-555--"We couldn't complete the download for your account(s) because your financial institution has blocked access to Quicken. Unfortunately we are unable to resolve this issue until your financial institution removes the block from their servers."

So I called Capitol One and was told that several people had had this problem, and it was an issue with Quicken, not with them. They told me to call Quicken and they would tell me how to fix it.

So I called Intuit at 800-916-1270. With no automated recording and with no wait, someone answered the phone. I told the person I got about the problem. He transferred me to a technical support person, who said (with an Indian Accent) that it was a Capitol One problem. I told him that I had spoken to Capitol One who told me it was a Quicken problem.

Then he said that they would have to take control of my computer to fix it. I of course said "no way," and told him to tell me what to do. He said, no they couldn't do that. I asked to speak to his manager and he said there was nobody there on the weekend. He gave me the number

What's going on? Anyone know anything about this? Are the above telephone numbers correct? Getting someone with no wait, his starting by saying it was a Capitol One problem, wanting to take control of the computer, and his Indian accent made me suspect that it was related to the well-known scam that's going around.

And does anyone know what the problem is and how (or whether) I can fix it in Quicken. Or is it really a Capitol One problem?

--------------------------------------------------------------------

It is definitely a Capital One problem.

Their support folks have either not been notified, or they are choosing to put out false information.

Capital One is having server problems and they have been blocking access for Quicken while they work out the problem.

Intuit is in contact with the people at Capital One who are working on the problem, but there is nothing Intuit can do; the ball is in Capital One's court.

OK, thanks. I'm in no hurry to get it fixed. I don't use my Capitol One accounts unless I'm traveling in a foreign country (they don't charge the extra percentage that other banks do) and it's almost four weeks before I next leave for Europe.

Ken

I had a similar problem on a couple of my accounts a few months ago and it turned out that, in the past, the account numbers would have a "-" in them, ie. xxx-ddd-ggg. I was told to remove the dashes and the downloads then worked properly - you might want to look at that.

For some reason, some companies changed their system to remove the dashes from the account numbers, but did not tell their customers.

Hope that helps. charliec

Thanks, but see John Pollard's reply. Also I don't have dashes in mine.

There is no technical support from anyone anymore. It's now just technical denial.

I reported the problem to Capital one tech support and the genius who responded told me that they did not support Quicken updates. This, of course, is after many months of it working just fine!

I guess that there must be a shortage of qualified tech support people!

Al

It now appears that the problem is gone for my Capitol One checking account. I can't be sure, because there are no transactions to download; but at least it's no longer giving me an error message.

But the problem remains with my Capitol One Master Card account.

Capital One is the latest recipient of a DDOS attack.

And it's finally been fixed for the Capitol One Master Card account too.

My Visa account with Capitol One updated OK this morning.

By the way, folks, the Wall Street Journal & N.Y. Times both reported on October 17 that the problem was a DoS attack by Iranian hackers against Capital One and BB&T Corp. If I recall correctly, BofA and a couple of others were hacked by the same group earlier this month.

And it's finally been fixed for the Capitol One Master Card account too.