I have received a letter from the Cooperative Bank saying that they have to suspend payments to my ISA unless I provide my National Insurance number. They've only got a dummy number stored.
I've had the ISA about fifteen years, so if they needed it, they must have had it all this time.
Have they lost/corrupted all their data or something? I suspect that there has been a huge cockup and they are trying to recover their data by sending out fake routine-looking letters asking for details they have lost.
Does anyone know more? It doesn't inspire confidence.
On 10/04/2015 21:34, email@example.com wrote:
Have you checked back with them that the letter is genuine?
I can still remember my Mum's old Co-op number from the 1950s.
Had to use it whenever you made a purchase, or it didn't add to your 'divi'.
The good old days...
On Saturday, April 11, 2015 at 12:39:08 PM UTC+1, Gordon H wrote:
Yes, I did call them and, while they couldn't explain the nine-digit "account number" on the letter, they did say that they had been sending out such letters.
At first I thought it was an identity theft scam, but now I am more concerned that it's genuninely from Coop Bank and that they've lost or corrupted their data.
Have you tried to pay something in, but didn't pay anything into that
iSA during the previous financial year? If so, I'm pretty sure that they
have to ask you to verify your National Insurance credentials (probably
regardless of any other accounts you have with that bank).
If there was no contribution the previous year a full fresh application
and declaration are required, including all details such as name,
address, DOB and NINO.
They're under new owners, and probably the new owners are looking in the
dark corners and tidying up the things that they find.
Rules were less strict in times past, and maybe the data they have doesn't
meet modern regulations.
The other thing is scope creep. For example, once upon a time you could
sign up for a Homebase card. It was just for discounts off DIY bits, so
simple name and address needed. Then Homebase was bought by Sainsbury's,
and members were converted into Sainsbury's cardholders. Then Sainsbury's
started a bank. All of a sudden the database full of junk names and
addresses people put in to get store discounts a decade ago was being
offered bank accounts.
Not only that, maybe you can't tell whether a database entry originally came
from Homebase, Sainsbury's or Sainsbury's Bank, so you don't know how
trustworthy it might be. Once you have a crufty database like that, it's
very hard to clean it up because people get all upset when you want to cross
check by asking for ID.
(I've only heard the Homebase/etc incident anecdotally, so can't confirm the
exact details but it's a useful illustration)
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