Fun and games paying Call18866 from Morgan Stanley/Barclaycard

As holders of Morgan Stanley (Goldfish) credit cards will know, these will cease to be valid on 22nd September, and the replacement Barclaycards will become valid. It is cardholders' responsibility to notify the change to any organisations whom they pay by means of continuous payment authorities. The timing of this could be quite critical for anyone expecting a bill on or shortly after 22nd.

One example in my case is the Call18866 phone service who usually bill me on about 25th of each month. To make sure that the new details were in place in good time, I went online yesterday and edited my payment details.

So what did the silly sods do? Yes, you've guessed it - they issued an invoice *early* in order to test that the new payment details were valid. And, unsurprisingly, Barclaycard refused payment because the new card is not yet valid!

I've now changed the details again - to a card from a different provider - and suggest that other Morgan Stanley (Goldfish) cardholders do likewise if they wish to avoid this kind of nonsense.

Oh, and another thing about the new cards - cashback. The *good* news is that this will be automatically credited monthly without having to wait for multiples of 15. The *bad* news is that the amount of cashback (1% on the first so much, 0.5% on the rest) is calculated each month based on the

*monthly* spend rather than the annual spend. So anyone who makes the occasional large purchase rather than regularly spending over 200 per month could well lose out.
Reply to
Roger Mills
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Bitstring , from the wonderful person Roger Mills said

And another - they sent me two sets of cards (I'm chip and sig which may explain it - 'sets' because SWMBO has one as well). I rang the card receipt hotline to ask which was the valid one. They transferred me to customer services. They told me that they were MS customer services only .. to wait until 22nd when Barclays systems go live and ask again (because right now they have no idea).

Complete shambles.

At least (or IS it good news?) they didn't yet send me any PINs ...

Reply to
GSV Three Minds in a Can

They've sent those to someone else...

Reply to
David Kennedy

I'm chip and signature, and have two sets of cards with different numbers and a new PIN. I haven't a clue which ones to use and nor do Morgan staneley or Barclaycard.

This change over is an unmitigating disaster unlike the change to goldfish that was so smooth I didn't notice for months.

-- Mark BR

Reply to
Mark BR

Yes indeed - but with the change to Goldfish you kept the same card and everything just carried on. This is a new card with a totally different number, etc. I suspect that quite a lot of customers will walk. I've moved most of my continuous payment authorities to my CapitalOne card.

Reply to
Roger Mills

In message , Roger Mills wrote

It's a complete shambles or is it just the way Barclays' normally work?

I get the card with a sticker saying just use it from September 22nd and a second letter says it's got to be activated first by phoning the activation number. My pin number was sent through the post in an unsealed envelope. Yet another letter reminds me to destroy the old card and tells me everything I want to know is in the NON-enclosed booklet.

The new card appears to have a new 'paypass' feature where if you walk past a terminal in a coffee shop or fast food takeaway you make a payment to the establishment without the card touching the equipment and without the need to enter a pin.

Reply to
Alan

Alan wrote

Mastercard Paypass cards, = Visa Wave

So wrap the card in aluminium foil.

I understand that RFID proof wallets are now being sold in the US and elsewhere to keep the latest passports in.

Reply to
Michael R N Dolbear

My wife is making me one - I have the material.

Reply to
Bob Eager

In message , Michael R N Dolbear wrote

The fact that a card doesn't need to be inserted into any machine and no a pin or signature needs to be supplied makes a mockery of the so called security provided by chip and pin.

Reply to
Alan

The RFID proximity card I'm familiar with have a range of only 2" or 3"

I would expect a value limit on PIN-less transactions.

Reply to
Andy Burns

Two or three inches with an 'authorised' card reader. What's the betting that soon you will be able to buy something on Ebay that will extend the range to 2 or 3 metres.

Even if it is £10 the card company will still assume that it's your problem when you question a transaction.

Reply to
Alan

Vaguely possible, but the great big aerials would be a bit of a give-away, this type of RFID tag is designed for "near-field" communication, within 1 wavelength distance (about 2.2m at 13.56MHz) where the energy in the signal drops off as the cube of the distance.

There is a different class of tags/readers designed for far-field communication (beyond 1 wavelength) where the energy in the received signal only drops of as the square of the distance.

Reply to
Andy Burns

In news:$UiMpwN27C1IFw1$@amac.f2s.com, Alan typed, for some strange, unexplained reason:

[snip]

: The new card appears to have a new 'paypass' feature where if you walk : past a terminal in a coffee shop or fast food takeaway you make a : payment to the establishment without the card touching the equipment : and without the need to enter a pin.

Ooer don't like the sound of that. And you thought chip & pin was bad, this sounds a recipe for even more of a disaster.

Ivor

Reply to
Ivor Jones

In news: snipped-for-privacy@posted.plusnet, Andy Burns typed, for some strange, unexplained reason: : On 20/09/2008 14:52, Alan wrote: : : > The fact that a card doesn't need to be inserted into any machine : : The RFID proximity card I'm familiar with have a range of only 2" or : 3" : : > and no : > a pin or signature needs to be supplied makes a mockery of the so : > called security provided by chip and pin. : : I would expect a value limit on PIN-less transactions.

£0.00 would be a good start.

Ivor

Reply to
Ivor Jones

In article , Andy Burns writes

A decimal point seems to be misplaced. Is that 22m or 135.6MHz?

Reply to
Bill Borland

Sorry yes 22m, while shifting units I'd mistaken 2210 cm as 2210mm

Reply to
Andy Burns

AIUI, there is a 10 *per* *transaction*. So anyone finding your card could still run up a large total bill - albeit in relatively small increments.

Anyone know whether this 'feature' can be turned off?

Reply to
Roger Mills

Yes indeed - Barclaycard's Customer Services number is an 0844 jobby.

*However* they do also quote a +44 1604 number for use "when calling from abroad" - so dialling 01604 xxxxxxx from the UK is likely to be a lot cheaper than dialling 0844 - or even free for those who qualify for free calls to UK geographic numbers.
Reply to
Roger Mills

Yep. I got mine in the UK from smartcardfocus.com (search for RFID- blocking)

BobC

Reply to
BobC

Oh, and the latest nonsense . . .

Tried to get on-line access to my Morgan Stanley account this morning, to check recent transactions made on the old card. Can't access this any more, but get re-directed to Barclarcard(!), who say (my paraphrasing)[1]:

"In the fullness of time when we've pulled our corporate finger out you should be able to sign up for online access to your new Barclaycard - but this service is not yet available because we've only known that this was happening for about six months." What a load of wankers!!!

[1] Their *actual* words are: "You will be able to register your new card for online servicing soon. Unfortunately Barclaycard online servicing is temporarily unavailable. We apologise for any inconvenience this may cause. We are working hard to rectify the problem and our website should be available soon." - but I prefer my version!
Reply to
Roger Mills

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