NS&I website problem (6 April 2016)?


6 April 2016
I am trying to cash in a savings certificate. The NS&I website seems to wo rk; I can log in, select the certificate, click to cash it and I then type into my phone the 4 digit code that NS&I put on the screen and then call me for confirmation. The phone says the cod eis correct and that the screen will change shortly. But the screen remains unchanged.
When I check later the certificate shows as 'no transactions'.
Has anyone else experienced this? It's been like it for several days.
Robert
Reply to
RobertL

I don't use the site, but is it possible that you could have blocked pop-ups and that prevents you from seeing the change of screen? If so, and if it requires a further response from you which you are unable to make, could that be why the transaction doesn't complete?
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Cheers, 
Roger 
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Reply to
Roger Mills

o work; I can log in, select the certificate, click to cash it and I then t ype into my phone the 4 digit code that NS&I put on the screen and then cal l me for confirmation. The phone says the cod eis correct and that the scr een will change shortly. But the screen remains unchanged.
Roger, That's an interesting thought. thank you very much. I'll check tha t out.
Robert
Reply to
RobertL

to work; I can log in, select the certificate, click to cash it and I then type into my phone the 4 digit code that NS&I put on the screen and then c all me for confirmation. The phone says the cod eis correct and that the s creen will change shortly. But the screen remains unchanged.
.
hat out.
I found the answer. I was being impatient.
When the voice says "confirmation will appear on your screen in a few momen ts" it means "in about 5 minutes".
Robert
Reply to
RobertL

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