Last week I downloaded, completed and sent off a postal application to open an Abbey FR Monthly Saver account. On the form were a couple of questions which seemed to me to be the now standard marketing information type, not directly related to the application. One asked "Occupation/job title"; the other had seven marital status check boxes, running from "Married?", through "Separated?" and "Living with partner?" to "To be married?". Both these questions I left unanswered.
Several days later back came a pro forma letter:
"Unfortunately, we are unable to process your application as the occupation box on the application form has not been completed."
This is the first time this has ever happened to me. I don't know if, on Abbey's part, it's a temporary aberration, local overenthusiasm, corporate overenthusiasm, corporate intrusiveness, coarse-grained system design, failure at some level to understand instructions, possibly a result of yet more new guidance on money-laundering, maybe something else; or any combination of the above.
Any enlightening information before I reply to them?