OT(legally) - Nationwide Security Questions

Say you rented a room in a shared house, it could be one of your house mates, or if you rented a room out it could have been a lodger. If it was a mobile it have been lost/stolen. It is even possible that "Sue" could have miss-dialed.

Gareth.

I forgot the most likely one. If it was your work number it could have been one of your colleagues who answered.

Yes - but she could have said "who am I speaking with" - and what problem have we just discussed.

How do you know it was really her? You should be asking the security questions here.

Mark

Dont forget it was only a few weeks ago they owned up to an employee losing a laptop with all thier customers basic details on so i would hope they have emphasised to all employees the importance of all security issues.

Better too much than too little.

Not necessarily. It's not good if your bank is so secure you cannot access it.

And why do we have to answer security questions when PAYING somebody.

And there are sometimes when security questions are irrelevant, but the robot at the other end does not get it.

Recall rant I recently sent to Nationwide [similar daft questions such as asking for the date the account was opened and the overdraft limit]- pasted below - and what really infuriated was that my request to the callcentre operator to speak to her supervisor was flatly and completely refused - would have thought that these operators should be trained always to do this on request - if only for their own protection against irate callers !

******************************************************************************************************************************** I have just wasted half the morning trying to get a simple query answered by your call centre about why my Flexaccount won't work with a debit from Paypal, who advised that I speak to you.

For some reason, I can't get past your 'security checks' so I can't get the query answered and your call centre staff are so rigid inflexible and unhelpful that I can't resolve this.

Half of my calls to the call centre have also failed to get through to anyone, and as stated, even when I do, I can get nowhere.

Your call centre 'service' does appear to need some attention !

***********************************************************************************************************************************

Because they are covering their own backs.

J

Never provide security on a incoming call even if you know the organisation. Who says? Experian in their advice on preventing ID theft. Pity the banks are not paying atention.

Jim A

More to the point, if it is an incoming call how do you know it actually is the bank calling and some one fishing for all you secret info?

Robert

You are right - I should have realised that someone phoning back within 10 minutes of me asking her to was very coincidentally a fishing attempt.

I asked her if she had the answer to the question I had asked her - she could have proffered an answer to that question rather than asking me security questions.

I was addressing the general situation of an incoming call from the bank asking you your secret information withoutt hem proving that they are the bank. Of course in your particular case there was little doubt about it.

Robert

I was rung up yesterday by someone purporting to be something to do with the Halifax, and who asked for me by name. After I admitted to being the person she asked for, she said "I do have to make sure I'm speaking to the right person first", and proceeded to ask me to confirm my date of birth. I wasn't quick enough off the mark, realising only later that I should have said 17th of January oh-seven [1].

Instead I just asked what it was about and she said something about wanting to make me aware of some special offers on services of some kind, so I just said I wasn't interested.

Seems a bit fishy to me. 1471: 0845 0740586

I tried to make this very point to a woman calling from the security department of smile once and she did not seem to understand the problem. :(

Someone could have overheard you and then picked up the phone when they rang back. Easier to just have a simple procedure in place - always ask security checks at the start of a call.

You left your mobile phone on your desk. When it rang, a collegue answered it.

ITYM: "You left your mobile phone on your desk. When it rang, a collegue drowned it in a coffee cup after reprogamming the menus in serbo-croat" ;-)

Never give any security info on incoming calls.

HTH, Alan