I ordered some goods for delivery from a well known company through their website. I found out later that I'd been charged 3 times for the same thing. I asked for a refund for the amount overcharged which they were happy to do but they've told me it would take 7-10 days.
How can they be allowed to hold onto my money for as long as 10 days earning interest on it when it was taken without my permission in the first place?
Is there some reason it takes this long or are they just holding onto it to earn the maximum amount of interest?