Royal Mail - consequential loss

Jan 27, 2004 5 Replies
D

From their website:



"For extra peace of mind, we offer consequential loss compensation for financial loss due to delay, loss or damage to Special Delivery 9.00am or Special Delivery Next Day items.



So for example, if an urgent passport application is lost or delayed, preventing you from going on your pre-arranged trip, you can claim the travel cost from the Passport Office, who issued you with the passport.



You can apply for consequential loss compensation if you're using Special Delivery for any UK destination, except the Channel Islands, Isle of Man or HM Forces addresses."



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Why would one be claiming from the Passport Office and not the Royal Mail? Or am I missing something?


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R

Liability chain? If the passport office sends you the passport using special delivery, then the Royal Mail's responsibility would be to them, not to you, because they paid the postage (including the extra SD fee). So you would have to claim from the passport office so that they could claim from RM.

Mind you, the paragraph reads a bit confused. As it refers to the

*application* being lost or delayed, not the passport itself, this suggests a problem en route to, not from, the PO, so the PO will not yet have issued the passport.
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D

That right, RR. It refers to the *application* which is coming from me, so I am insuring it against consequential loss. What has that to do with the PO? It will be the RM who lose it.

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R

Why would the Passport Office be interested in offering, or even discussing, compensation for a passport application that they have never seen?

And which Passport Office would it be who issued you with the passport for which there was no application (because it was lost)?

I have found Royal Mail to be one of the most mindbogglingly stupid, inefficient and brain-dead organisations I've ever had the misfortune to encounter. Unfortunately, there is not much choice.

Robin

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J

A real understatement. But they are very cheap for letters and small packages.

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R

That's part of the problem. For some reason, people think they have a god-given right to pay very little indeed for their letters and small packages.

Robin

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