I am seriously, but seriously p****d off. For over a year I have been complaining to Royal Mail about items of post that I know have been posted to me but which I haven't received. (see my post Identity Theft Worry - 30/09/2005).
It now turns out that the investigation that led to the delivery person being removed from his round was due entirely to the refuse collectors finding a whole sack of mail, which they reported to their depot and which led to the Royal Mail internal investigation team being called in, and had nothing whatsoever to do with my complaint. So, had the refuse collectors not become involved, then I dare say my complaint would still be being ignored.
I am furious on several levels:-
1) Having followed Daytona's excellent advise (Thank you!) to ask Royal Mail to cover the cost of asking Royal Mail to pay for a subscription to the Experian, Equifax and Call Credit credit monitoring services, they have refused as they say they are not liable for consequential loss...even though the losses could have been stopped months ago if they had properly investigated my earlier complaints.2) The Delivery officer has been allowed to resign!...RESIGN! - after police found thousands of items of undelivered (and in a lot of cases opened) mail at his home and in his car.
3) If Royal Mail choose to do nothing other than deliver whatever mail can be salvaged, then no-one is apparently responsible for any losses. It's not even as through we can vote with our feet and use another postal service is it?I'm so mad I could spit! and still very worried about the identity theft threat.....
Thanks for reading - any advice welcomed
Ly