Hi Folks,
For the first time ever I've had to dispute a cc transaction which has appeared on my Morgan Stanley credit card statement.
I have made 2 transactions to the card over the last statement period, and prior to that I hadn't used the card for almost a year.
Now one of the authorized transactions was a purchase over the phone from a well established multi-national company based in Caversham, Reading.
Now about 16 days later the disputed transaction in question was charged to my card by an Indian restaurant also based in Caversham, Reading. Multimap shows it to be about 2.7 miles from the company with which I made the authorized transaction.
I have nagging suspicions given that I hadn't used the card for almost a year, and then the moment I do use it, I get an unauthorized transaction from a restaurant less than 3 miles away.
I've raised a dispute with Morgan Stanley and they are sending me a dispute form (which I am still awaiting). Are credit card companies obliged to suspend interest payments on disputed transactions until resolved? I'm happy to pay the authorized transactions (I usually pay my statement off in full) but I would have a problem with being charged interest on the disputed transaction while the matter is being sorted.
Given the authorized transaction was a "card not present" type, would there be any way for a fraudster working there to clone my cc details to a fake card? My card is not a chip and pin card and Morgan Stanley are currently in the process of requesting the signed authorization from the restaurant.
By the way I've haven't been to Reading for years, and the date/time the transaction occurred was while I was at work (over 35 miles away). The card has been in my possession throughout.
Any one else have similar happen to them?