What shall I charge?

Dont cheques take 3 working days to be credited? Leaving out fri/sat/sun/mon, that is Tues/Wed/Thu so the money should be there tomorrow. FWIW Barclays will let you take the money out straight away as long as its under a grand in effect they are taking a chance it wll be OK (as I suppose it will be in the majority of cases).

And the wasted time is down to you, your choice,[ as long as I'm right about the 3 days].

Nope - the bank admits that for monies paid in on thursday 8th, then 3 working days is thursday 8th, don't count bank hols, then tues 12th,wed 13th is third day and it should clear by then - today at latest - and rememebr this was CASH the cheques were paid into my First Direct account. I understand that even cash can take 3 working days when paid into a bank other than one the account is held at, but there is no danger of cash bouncing is there?

Update to situation, is that the bank called me back finally and admit that although they can see the cash credit I paid in one their screen for thursday 8th, clearing can't find a trace of it, so it is still awol, and all the bank can do is repay it tomorrow, with a clearing date to be in my account next tuesday - the 20th....so I AM going to charge them and am still looking for help on curent bank charges

Thanks

Lucia

Zero -Nothing etc..

Just my opinion and you may think its harsh but I make it only been full 3 working days (including today!)

The fact that the cheques have appeared in First Direct is not a suprise, as you say First Direct is a division of HSBC.

However, paying in cash/cheques to Royal Bank of Scotland via HSBC is going to take longer - the two organisations are unconnected.

If you had wanted the money to appear more quickly in your RBS account, you should have paid it via Natwest - as they are part of the same group.

Finally, you would even have difficulty proving the problem is with HSBC and not at the RBS end...

Regards Sunil

No Natwest or RBS within 15 miles of me but HSBC down the road - which is why I used it

HSBC admit that no sign of the cash can be found other than having been keyed in to their counter PC and my receipted paying in book - clearing can find no record of it.

Thanks

Lucia

Ironically, even if you pay into a NatWest branch to credit an RBS account - it will take 3 working days, even though they are the same company!!!!!!!

Simon

LOL

Get real - consider yourself lucky that HSBC accepted your cash credit to a RBS account. They have absolutely no obligation to do so.

What they are actually doing is crediting cash in tills, tranferring those funds with the daily processing to internal outbound cash clearance, liasing with RBS for contra entries at group level (DAY TWO) and then on Day Three tranferring net proceeds from RBS to HSBC or Vice Versa, and allocating to the relevant internal accounts, in this case, your RBS account (DAY THREE).

BTW - given the above, did you visit the branch before or after cut-off - if it was afterwards then Day One would have been this Tuesday..........

Given the work involved in the above I think you will find that most banks pointblank refuse to accept the transaction at the counter. Just go to a Barclays branch and try to pay cash into your RBS account.......

Keep whinging and HSBC will simply advise that they were doing you a favour in the first place, and if you don't like the time taken then kindly pay credits to your RBS account at the RBS!

MC Remove[nospam] to email

But having done so they have a responsibilty to carry through the transaction in a timely manner and not lose the funds - which they now agrre is what they have done

Lucia

Actually, no. What I think you will find is that they have an unapplied credit to the sum of your cash payment on the local branch's cash account. This will not be picked up until the weekly cash account is reconciliated against the remitted monies. They will then discover the unapplied credit and, when they tie it up against the monies they have refunded to you (more to shut you up than anything else & presumably from an internal suspense account) will perform an internal reconciliation of both internal accounts. It is not 'lost', just unreconciled, but no call centre staff member would a) be able to identify this fact, or b) able to explain that to you!

Why do they have an unapplied credit in the first place? Because some tosser wants to pay in money to an account at another bank other than the one they visit.........

Re your timely manner - I have no idea about what HSBC's SLA is but both HBOS and Barclays have a SLA of 5 days for a 3rd party cash credit..........but in fact both (and Lloyds I think) refuse to accept at counters now anyway.

If you think about it, HSBC have no responsiblity to you at all with regard to that specific transaction - you are not, after all, their customer, and you therefore do not have an agreement with them to provide any service in any way. They extend as a courtesy a duty of care to non-bank customers in the same way that mutual ATM withdrawal is permitted.

Anyway, I suggest you pay RBS credits to RBS, and if you don't have one nearby, perhaps you should consider banking with a local bank as it is clear that counter services are important to you!

MC

Remove[nospam] to email

Not suprising - cash doesn't go through clearing............it does have to be contra'd with RBS, but that is a different matter!

MC

Remove[nospam] to email

In message , Marcus Collie writes

What?? Have they killed the Credit Clearing off then?