HSBC 5 handling charge

"Jeremy Goff" wrote

They're not - they're British!

I thought it stood for Hongkong and Shanghai Banking Corporation - odd name for a British bank!

From their website:-

"Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises over 9,800 offices in 77 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa."

and

"The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 to finance the growing trade between China and Europe. "

Their group structure is outlined here:-

Isn't it, though?

Ian

Ian

The idea didn't seem to work! There was no queue so I would have expected the cashier to opt to waive the charge (as I suspect Lloyds TSB did). How much administration cost is there in putting 60 in a drawer and scanning the giro credit slip? The point I make is that I'll never offer my custom to HSBC again.

Jerry

In article , Jeremy Goff writes

A rebranding won't make their service any better, they were crap when they were Midland and looks like they still are. Regarding the other outfit, don't worry, they'll be sure to find some other way to s*it on you in the weeks/months to come to make up for it.

If you tender the paying slip and cash, how does the cashier know whether or not you are an HSBC group customer?

By asking you to show an ATM card or something as evidence of your having an HSBC account. I've often done that when carrying out transactions at UK branches, and my account with them is at an office of HSBC overseas.

Chris

It increased from 2 pounds arround Christmas, as your not a HSBC customer why on earth would you expect it to be free? Wy didn't you go to your own bank?

More fool them, not a good way to run a business doing stuff for free.

Its a British bank

Peter

Because it was into an HSBC a/c. Seems reasonable to me.

Putrid poetry, dismal doggerel, extrava-stanzas...

In message , Peter King writes

Possibly because the receiving bank was HSBC? I wouldn't expect a bank to charge you money to pay money into an account of theirs.

I thought it was reasonable. HSBC didn't ask if I was their customer, not did Lloyds. I do have a Lloyds A/C as it happens. The point is my treatment by HSBC has put me off for good.

Jerry

In message , Jeremy Goff writes

Why? I cant see any logic in that at all.

A huge amount of capital cost which they would rather not have. It means that HSBC customers can go in and get served and not have to wait behind other non customers paying in cash.

What 'custom' was that then? I think you have done exactly what they wanted you to do.

In message , " snipped-for-privacy@privacy.net" writes

That would depend on whether the recipient account holder has made arrangements for the free transfer of cash.

I have not paid money into HSBC accounts at an HSBC branch for a couple of years, but I never used to get charged for it. More recently I have had to pay money into Barclays accounts at Barclays and find that they will just take the slip and the cash without a fee. (OT note: It still takes 3 days for cash to "clear" paying Barclaycard).

Similarly I had no fees to pay for Natwest accounts at Natwest. However they did decide to remove all paying in slips from the customer side of the screen so that I had to queue, as for a slip, go and fill it in and then go back to the teller to pay in the money. I asked for a few so that I could fill them in before leaving home (short queue for them etc) but was told that blank paying in slips "MUST NOT BE TAKEN OUT OF THE BRANCH!"

"rob." wrote

Should have filled it in at the counter!

If they don't want to let you save time at the counter by providing the slips customer-side, then they should expect transactions to take longer at the counter!

I have an account with First Direct (Part of HSBC), and another with Natwest, I always wait an eternity in queues with Natwest regardless of which branch. With HSBC though I have never had to queue more than a minute, for me HSBC is a winner.

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