What to do about a low-value rip off

I believe you can still ask for a chargeback when goods haven't been delivered. It's worth asking your card co, as it's the easiest and cheapest starting point.

What's the name of the shop? If they are that bad it's worth telling other people.

Thanks

Jeremy

Ebuyer.com.

The low-value aspect simply removes the credit card company's joint liability, which is usually an issue in claims for faulty goods, and also in cases of the trader having gone into bankruptcy.

But in cases of non-delivery, the card co should be expected to charge back immediately (this being a simple issue of the trader's sole liability) and leave the trader with the onus of proving delivery if they want to contest the charge-back.

But hurry, once the trader *is* bankrupt, then its accounts will be frozen and chargebacks will not be possible.

:-}

Thank you all. Contacted my bank, they put me through to Visa Desputes, and the money will be back in my account in 24hours. I always thought there was a minimum value of something like £100 before they could get involved. Headaches now over.

As an add on to the story, the women at the end of the phone said they had seen a large number of claimes back on ebuyer.com over the last couple of months. Looks like I got my money back just in time.

Wont touch them again.

At what point will a credit card company rescind a suppliers facility?

Presumably, it is quite expensive, in man hours, for the CC Co to keep manually creating chargebacks and keep records.

In addition, they must be at risk of companies going bankrupt and the CC Co losing all the monies received over a period.

From a consumer point of view, it would be more comforting if suppliers only charged on delivery. A few well known do and it protects both parties. The consumer is sure that he is going to get what he paid for (well fairly sure) and the supplier is less likely to be caught by the 'Kodak' mistake.

Flop

Bitstring , from the wonderful person JaffaB said

Oh good grief, next time do a groups.google.com search on a seller before you order from them. Ebuyer have been getting cr&p reviews all over Usenet for months, if not years.

I think thats a bad assumption, many cc cos provide full protection against net fraud and might help you out anyway. Marbles refunded me 11 when a CD never turned up and the supplier seemed not to be interested in sending another one. Give them a call.

In article , GSV Three Minds in a Can writes

We've used them for quite some while now and but quite a lot of IT gear from them and have noted in recent times their service has much improved from what it used to be:) FWIW...

Bitstring , from the wonderful person tony sayer said

A 100x improvement would indeed be possible, and they'd still rate as cr&p in most people's books.

They've also just joined the noble ranks of the spammers. I just had a long unsolicited html advertising email from them - first ever.