Question about the Balanced Score card

Hello, Just two questions to those of you who are expert in this: I've been reading about the Balanced score card and related management control issues, etc.
And I was wondering if anyone can help me in answering the following two questions, first is about BSC, seocnd about the emergent perspective in strategy 1. What deficiencies in traditional performance measures does the balanced scorecard seek to remedy? How has it evolved since it was first described over a decade ago? Why is it so popular? What factors are likely to condition its effectiveness in practice?
2.What insights arise from the 'emergent process' perspective in strategy and control systems research? What roles might control systems play in organisational change and adaptation?
Thanks lots!!!! Jess
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