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PDF Email Problems

I saw the other thread on this but it was not relevant. I have 2 users that are trying to email statements from within account receivables. They select the form, open up a statement, and select the email button but nothing happens. They have also tried printing to the Peachtree E-mail Writer. It seems to save a PDF, but does not open an email with the PDF attached addressed to the recipient.

One of those two users is able to email invoices normally via this method, but the statements do not function in the same way. I suspect the printer is to assist Peachtree in creating the PDF, but not starting a new mail message. Regardless, does anyone know what we may be doing wrong?

Version: Peachtree Accounting for Distribution 2005

Computer 1 Windows XP SP2 Office 2003 SP1 Administrator rights

Computer 2 Windows 2000 SP4 Office 2000 SP3 Administrator rights

Reply to
Struct
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I'm using PT Complete Accounting 2004 and was able to replicate your problem. I "printed" a statement and selected the e-mail tab where I told it to e-mail the statement but not print a duplicate. No pdf was created and the statement was printed to my local printer.

E-mailing invoices creates the pdf file and opens up a new e-mail message for me to hit the send button.

Your guess about the pdf printer is correct. It is only there to create the pdf file and has nothing to do with generating an e-mail message.

Reply to
Laura

I have no problem. I print the report on the screen, then click the email button and then "Send". Then the email comes on the screen with the PDF shown as an attachment. Next I enter the name of the recipient of the email and send it.

I tried using Yahoo email and this does not work. But it works with Outlook Express.

Reply to
shagnasty

What happens when you try to e-mail *statements*? Reports and invoices are not a problem. It's statements that are not working.

Also, yahoo mail won't work but any POP3/MAPI compliant software client will work.

Reply to
Laura

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