Item Messages not Printing RMS 1.3

I have RMS 1.3, the instructions for Item Messages say that they are supposed
to pop up on the POS and print on the Receipt. Ours Pop Up but do not print.
The Help screen says it is only a Pop Up remeinder, so ....
Is there a Option to select to get Item Messages to Print?
or do I have to make a special receipt?
Reply to
DDowningMO
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HI you have some misunderstading, the item message is basically develop to remind the cashier on POS transaction screen when certain items are purchased, this item message you can attached to any no of item it just a alert and for your information this won't come into the receipt. However I believe there is little customization you can do in receipt to accomodate this.
Akber
Reply to
Akber Alwani
Akber Alwani
Thank You for yor reply to my problem.
If what you said is true then RMS 1.3 has a problem key in the following to read what I am reading
Database/Item Messages Click on an already existing Item Message Click on the Help Button and it says "Use this form to define item messages. Item Messages are displayed on the POS screen AS WELL AS PRINTED ON THE RECEIPT"
why can't a receipt be modified to carry the reciept variables listed below to print the item message?
Entry.Item.MessageText Text of the message displayed for the item.
Entry.Item.MessageTitle Title of the message displayed for the item.
Reply to
DDowningMO
Hi, I am not sure how you get this message but what i got read this: Message: This field contains the message text that will appear at the point-of-sale when the item associated with this message is purchased. If more than one of the same item is entered on the transaction screen, the associated message will display only for the first item. This way, the cashier saves valuable time at the point-of-sale.
and read the first line: The Item Messages command enables you to define reminders that your cashiers will see on the POS transaction screen when certain items are purchased. You can have as many item messages as you like. After you create the item messages, use the Special tab in the Items menu option to assign a message to a particular item.
So it is kind of reminder. your query that why reciept is not capturing the Entry.Item.MessageText is because when you start tender and it generate the receipt the system is creating tempary tables which is passing to the XML and XML has limited fields what is or not I have to check and if you are interested in that I will forward you detail messages.
Reply to
Akber Alwani
Yes, a template can be modified to use the variables you mentioned. It looks like you have a copy of the customization guide (since that's the only place I know of that would give you those variable names), which should give you any info you need to make the modification.
I've seen quite a few discrepancies between the user's guide and the actual functioning of the program over the years. The Documentation (including the online help) is not always updated in sync with version changes. I would suspect that the documentation that you are referring to was based on an old receipt template and has not been modified to reflect the current design. I guess that is a round about way of saying that the variables you mentioned were probably included in the default template at the time the doc was written, but they are not in the current one.
Glenn Adams Tiber Creek Consulting
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snipped-for-privacy@tibercreek.com----------------------------------------------Please DO NOT respond to me directly but post all responses here in thenewsgroup so that all can share the information.
Reply to
Glenn Adams [MVP - Retail Mgmt
I have RMS 1.3, the instructions for Item Messages say that they are supposed to pop up on the POS and print on the Receipt. Ours Pop Up but do not print.
The Help screen says it is only a Pop Up remeinder, so ....
Is there a Option to select to get Item Messages to Print? or do I have to make a special receipt?
-- RMS 1.3, MSDE 3 Lanes, 5 Back Office Clients XP sp2 Server 2003 sp1 Domain Static IP
Reply to
CptSoft

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