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Back Order and Quanity -1

Hi, we do some back orders for items that are out of stock. It then shows that we have -1 of these items. But what do we do once the item arrives at the store? In other words, how do we make it equal 0 again instead of leaving it as -1. Because someone puts the entire amount down as deposit, we never have to go back to Tendering again and hence the item arrives at the store without getting scanned into the system...almost bypasses POS and just goes straight to customer. So what is the way to let the POS know that the customer got back to our store and then got received by the customer? I know I can manually go into the item inventory and set it to 0, but isn't there some function related to backordering that does this for me so that I can officially let POS know that the backordered item has arrived?

Reply to
Zorian
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Reply to
Craig

Reply to
Craig

Zorian,

If you look at the Inventory tab of the Item Properties window (not just the Find Item screen at POS) you'll see (if you're inventory's correct) that On Hand = 0, Committed = 1 and Available = -1. When you receive the item, On Hand and available will both increase. When the customer picks up the backorder, On Hand and Committed will both be reduced.

You shouldn't ever need to adjust the quantities manually, unless you're inventory is simply wrong for a particular item.

Tom

Reply to
Terrible Tom

Tom, how does On Hand and Available increase? What needs to happen physically for them to increase when the postman delivers the item to my store that was backordered? Don't I need to go somewhere in POS and tell it that the item arrived? This is where I don't know what to do. Craig suggested in previous posts to do a PO but isn't there a simpler way to deliver a backordered item to the customer so that the quantities adjust correctly from -1 to 0?

"Terrible Tom" wrote:

Reply to
Zorian

Reply to
Craig

Craig, sorry for the dumb questions but I still don't get it...

The issue is that the customer prepays for the item that we backorder for him. When he picks it up 2 weeks later (after it arrives here), he just literally picks it up but nothing goes through the POS because the transaction has already been tendered... hence the system doesn't think that the item has arrived and has been "sold" to this customer and the quantity doesn't change.

So I am confused...should I not take the "prepay" or the 100% deposit and only tender AFTER the item gets to the store?

"Craig" wrote:

Reply to
Zorian

Zorian,

Backorder the item taking a 100% payment, order the product from your supplier, when the item comes in, receive it, contact the customer that the product has arrived, when they come in to pick it up, in POS | F11 Recall a BackOrder | select their backorder and tender the $0 sale.

Reply to
Jeff

I see - that makes more sense... now I see how the POS will register that the item actually appears physically in the store and hence adjusts the quantities.

Many thanks!!!

"Jeff" wrote:

Reply to
Zorian

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