We are relatively new to RMS. I searched the website and could not find this exact issue.
A customer came in yesterday to order a 7 foot high bookcase. We wrote up a work order and we require 50% deposit for all work orders.
The customer called back today and would like to have the 6 foot high bookcase instead.
We recalled the work order, changed the item to the 6 foot bookcase and save the changes.
The 6 foot is less money than the 7 foot so the system wants to refund the customer money. We would like to keep the money instead of going through to hassle of crediting the credit card. At tender, we try to add the money to a store account or as an aditional deposit for this work order.
What is the best way to facilitate this?