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work order bug?

I created a Work Order for a customer and took a $230 deposit via credit card. For some reason, despite tendering the transaction as usual, the Work Order and deposit were not saved (upon selecting the customer, no Work Order exists to recall) but the Journal shows the transaction and I can print out duplicate receipts of it.

The only difference in this instance from all other work orders I take deposit on is that I usually have either an item or a "dummy labor amount" that exceeds the deposit. In this instance there was neither.

Is this a bug?

How do I "get the customer's downpayment to show"? I definitely got her money!

If I can't recover that, what is the next best thing to do? Should I add a non-inventory-item charge to her work order for the amount of the deposit?

TIA!

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Larry Leveen OlyBikes Bikes, Parts, Repairs & GREAT Customer Service!

124 State Avenue NE Olympia, WA 98501

P: 360-753-7525 F: 360-528-7526 snipped-for-privacy@olybikes.com

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Reply to
OlyBikes
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Have you tried recalling the work order without setting the customer?

Does the order show up on reports?

Tom

Reply to
Terrible Tom

Thanks for your reply, but it doesn't show up under either of the two scenarios you suggested.

The duplicate receipt says the Work order number is "0" -- yes, zero. There is no such Work Order when I search for them with a report.

The day I created the work order, a custom report my vendor makes shows the deposit by tender type used, but the following are missing:

Transaction # Cashier # Customer Name

Those three things DO appear on another Work Order for the same day, so I think I have a "genuine error" which seems buggish to me.

Any ideas?

Thanks!

Terrible Tom wrote:

Reply to
OlyBikes

If there is no transaction entrys in the database, which would show up on reports, you could probably just redo the workorder. But if it shows up on any reports you probably need someones help with a SQL script to get rid of it. Craig

Reply to
Craig

Well, it doesn't show up on the Reports that I've run, but I wouldn't say I am confident that it doesn't show up on ANY reports one could run. I just am not that familiar with the software.

I'd ring in "another" deposit to the Work Order (a new Work order has been created with the actual repair charges on it), but wouldn't it mess up my Z-tape because the deposit was rung in twice (it WAS included on the Z-out the day it originated)?

Your help -- ANY help appreciated!

Craig wrote:

Reply to
OlyBikes

Yes it wouldshow up on the Z tape, but they are just used to balance your drawer at the end of the day. It's the reports that you have to worry about. Craig

Reply to
Craig

In the end, I added a "coupon" to the work order for the amount of the original deposit RMS seems to have lost track of. That way my customer was charged the right amount.

In Quickbooks, I just debited the amount of the "coupon" from the deposits liability account and made a memo explaining it.

Sound kosher?

Now I just have to worry that RMA might still think that somewhere, someone has a $320 deposit!

Craig wrote:

Reply to
OlyBikes

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