Delete button missing on HQ Global Customers list

Oct 19, 2006 2 Replies

I have a strange problem with HQ Manager. All PC's and Server are running HQ 1.3.1002. When all but one user with admin level access opens HQ Manager, enters maintenance mode, and clicks Database, Global Customers, the Delete button is visible for a split second and then vanishes. The one user that can see and use the Delete button can use it from any PC, so it appears to be related to the user account, except that the button is missing when running HQ Manager on the Server. As far as I can tell, the users that cannot see the Delete button have exactly the same permissions and level. There are no security settings set to disable the button that I can find, and I don't think any customization has ever been done in Set Security mode. I have tried copying the working user account, but the copy cannot see the button. The Delete button used to be available for the other users until recently, but I cannot pinpoint the time that it changed or what may have caused the change. We recently upgraded from an earlier version of



1.3, but I am not certain that is when the button disappeared. Any ideas?

I have a strange problem with HQ Manager. All PC's and Server are running HQ 1.3.1002. When all but one user with admin level access opens HQ Manager, enters maintenance mode, and clicks Database, Global Customers, the Delete button is visible for a split second and then vanishes. The one user that can see and use the Delete button can use it from any PC, so it appears to be related to the user account, except that the button is missing when running HQ Manager on the Server. As far as I can tell, the users that cannot see the Delete button have exactly the same permissions and level. There are no security settings set to disable the button that I can find, and I don't think any customization has ever been done in Set Security mode. I have tried copying the working user account, but the copy cannot see the button. The Delete button used to be available for the other users until recently, but I cannot pinpoint the time that it changed or what may have caused the change. We recently upgraded from an earlier version of 1.3, but I am not certain that is when the button disappeared. Any ideas?

Thanks Jeff,

I supposed that might be the case, but it is nice to get confirmation. It was just strange to see one user that still had the button. And the HQ Manager help has instructions on the 601 and the delete button in different places. Thanks again, and I'll see about upgrading ASAP.

Jeff wrote:

hands and committed

601 worksheet anymore.

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