An item was accidently entered into a matrix. We removed the item from the matrix in HQ and sent a worksheet 250 to the stores but the item was not removed at the store ops level. Any ideas?
deleting an item from matrix
Oct 30, 2006
2 Replies
This is a weird one - it seems to work sometimes, but not consistently. There was a hotfix that was supposed to fix it back in V1.2, but it was still not consistent. As far as I know, the only way to fix this is to either edit the Matrix at the store level or to use a 51 worksheet to send SQL to update the ItemClassComponent table.
There's probably a KB posting for it in CustomerSource - I haven't looked for over a year...
Glenn Adams Tiber Creek C> An item was accidently entered into a matrix. We removed the item from the
Thanks Glenn. I went ahead and removed at the Store Ops level as well.
MSFT: This is really functionality that the HQ program should be able to handle without any problems.
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