Deleting Line Items on POS

Sep 29, 2006 5 Replies

Hi All,



There are times when the customer has paid but walks out without asking for a receipt. Some crooked cashiers will then delete all items from the screen, and pocket the money, instead of tendering the transaction. It's as if nothing happened!



I understand the issue may be addressed by revoking the permission on Cashiers to View/Change the line item fields. However, mistakes do happen frequently and the involvment of managers to resolve every such small detail will considerably add to their workload and will be very cumbersome.



I was wondering how others may have dealt with this issue. The best would be to somehow notify the manager without requiring his involvment, such as sound or possible reports on deleted items.



Thank you


Hello Tom,

What I suggest is to remove the privelage of aborting transactions. Atleast then you will know that they cleared it, and can atleast question the reasons behind it. The best way to do it is to prevent them from deleting entries, and you already mentioned you would rather not go that route.

Sal

Hang a dummy camera over the cashier's station.... or a real one The systems are cheap enough. Then of course fire this person.

If the customer doesn't ask for a receipt all the employee needs to do is ctl+alt+del and end RMS this defeats any security setting as you'll see if you try....

Ron,

I agree with u about the ctl+alt+del issue but it's still something that u can overcome using a group policy, I always block everything on the POS using a Domain security policy like task manager, shut down, restart logoff, run and so on

You can always restrict them from deleting line items, then restrict them from aborting transactions. Then the cashier has to put a "0" for anything that they dont fully tender or the next customer would see that amount to be paid and would complain. With that, you can run simple queries that give you total number of "0" qantity sales or a list of the "0" quantity sales and you can easily identify those cashier that are above the normal limit of "mistakes" as you said they inevitably have.

"Nashat" wrote:

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