duplicate tender not showing up on HQ tender summary

May 17, 2010 0 Replies

Hello! When we take the same tender type and amount twice for a particular sale, the tender summary in HQ will only show one - as if the other doesn't exist. For example a customer pays by two different visa for 1/2 of the sale each. Everything goes through fine on the store end, but when we are reconcilling our HQ, only one of the charges shows up in the tender summary. Anyone experienced this? Any help on how to correct it. Thanks in Advance. Diana


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