Why would the credit card totals for the EDC report and the totals for the Tender Summary Report differ? The EDC report is correct, the tender summary report is missing a transaction. One customer used 2 credit cards to pay and only 1 of those cards shows on Tender Summar.
Sorry, I was working on getting back to you yesterday when a few fires arose that had to be put out.
A 401 is the data transfer worksheet that processes at all SO locations sending back information to HQ regarding sales, transfers, emp clock ins/outs, basically everything.
I have found that in the past although we had our connections spread out over 4 ports, we still had locations that would "bump" into each other and it would result in an error received during their data transfer (401 Worksheet), and not all info would be sent. You get your CC info because that is coming from the bank and an out side source (assumed), but yet the tender summary might not have completed.
You will know if you had an error on one of these Worksheets by checking the "Store Status" window that appears when you log into your HQ Manager for any Red Xes.
Check there and let me know if you see any red Xes, or if you know if the errored Data Transfer (401) Worksheets had received any errors and were just acknowledged.
Jocelyn snipped-for-privacy@kuhlmancompany.com
"360" wrote:
OK, try this with your reports from SO Manager to check the EDC transactions. You will be looking for a credit card where the credit card number is listed blank.
Reports> Misc> Electronic Draft Capture Report Detailed Filter the dates to the date of your missing trx, do not filter any additional
Question: Are you running any gift cards or promos out of your location at the time of the lost trx?
My company has been through this before, too.
Jocelyn snipped-for-privacy@kuhlmancompany.com
"360" wrote:
My EDC report is correct and shows the masked number, and I did get the money in my account. The tender summary report is missing the 2nd credit card. My asst uses the TSR and I use the EDC report for recons. That's how we found the difference. no gift cards, no promos
"Jocelyn" wrote:
I am stumped for now. This would be a good time for Jeff to jump in and see this, I bet he would have the answer in a heartbeat. Maybe you should post the question again and put his name at the start of your title. I am not sure if you have ever communicated with him on an issue, but he really knows what he is talking about.
So far, I have been looking at this like it would apply to my company, multiple charges (7x+) to the same card due to blank strings, due to promos. Ick. I will however continue to think about this tonight.
Dumb questi> My EDC report is correct and shows the masked number, and I did get the money
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