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getting HQ error message when trying to post pymt. on account???

We are using RMS v1.3R with headquarters and two store DBs. We recently had to migrate to a new server and re-install Headquarters. There is no firewall on the server right now.

In HQ administrator at each workstation, all the correct data is entered in the configuration window, and test connection works. Also HQ client is connecting and downloading worksheets without any problems at all.

However in POS if we try and post a payment on account we are getting the error that it cannot connect to HQ, so it only returns sales on account from the local store database.

This worked without problems before the switch to the new server.

Can someone please give me other ideas on what settings I should check, and where??

Thank you, Kevin

Reply to
kskinne
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try to turn on debug option to see more error details. maybe you can post log msgs up here.

Reply to
Kaibin

debug? what code am I suppposed to debug? this error is not being caused by any code customizations - not addins are running when we try to do this. not sure I'm following you...could you please explain

Thanks, Kev> try to turn on debug option to see more error details.

Reply to
kskinne

by turn it on, hq client will show more detail msgs. to turn it on, click on menu File, select Configuration menu option, click on Options tab, select "Log debug messages"

Reply to
Kaibin

Thanks Kaibin - I turned on the debugging in HQ client on the register I am trying to do the payment from, this is our main register that has the store DB on it and the one that connects to HQ.

After turning debugging on I tried bringing up a customer to do the payment on account, got the same message "HQ could not be contacted to download account receivables from other stores. Showing account receivables for this store only." I went into HQ client and in the main screen where it shows the information about when it connected and downloaded worksheets, there are no error messages.

Am I looking in the wrong place?

Thanks, Kevin

"Kaib> by turn it on, hq client will show more detail msgs. to turn it on, click on

Reply to
kskinne

Thanks Kaibin - I turned on the debugging in HQ client on the register I am trying to do the payment from, this is our main register that has the store DB on it and the one that connects to HQ.

After turning debugging on I tried bringing up a customer to do the payment on account, got the same message "HQ could not be contacted to download account receivables from other stores. Showing account receivables for this store only." I went into HQ client and in the main screen where it shows the information about when it connected and downloaded worksheets, there are no error messages.

Am I looking in the wrong place?

Thanks, Kevin

"Kaib> by turn it on, hq client will show more detail msgs. to turn it on, click on

Reply to
Todd Berger [MSFT]

That took care of it, for some reason the port number was not set correctly in SO admin - Todd, thank you very much for your help.

Kev> Good morning Kevin,

Reply to
kskinne

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