Recently created customers at all four of my stores have not been transmitted to HQ since Saturday.
The 'missing' customers have no HQID in the Store Ops database (of course). I have tried making a change and clicking OK to change the LastUpdated value in hopes of having the data go to HQ with the next WS401. So far, no luck.
WS410s have been running normally and HQ Manager shows all WS401s as being completed successfully.
Ideas?
Tom
Are the customers set as Global customers ?
Mihir Diviasoft, Inc
Yes. This is the default, and I have the option to change this setting on new customers locked out with security.
I think it's some sort of HQServer/HQ Client problem.
More info: All system clocks are all synchronized to HQ server. Updating customers by adding a some text to a custom text field does change the LastUpdated value in the SO DB but does not include the record in the next data upload.
Tom
Global Customers complete with 401 WS. The HQID in teh store that created them will not be updated unless 401 executed correctly. So please make sure that there was no error in the 401 WS for the date. Else you may have to do a back dated 401.
I restarted my HQ server and the customers were uploaded on the next WS401.
New, bigger problem: no transaction data has been uploaded for a while... I will issue backdated WS401 and see what happens.
Tom
Backdated WS401 seems to be solving the problem.
Weird. I wonder what caused it?
Tom
"Terrible Tom" wrote:
It must have been the pixy in the code :>
Afshin
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