I have one of my stores that is not syching correctly with HQ. For some reason, any new customers that are added at this one store do not get uploaded to HQ.
Anyone else ever have this trouble? All other items are syncing correctly just not the customers.
Thanks, Nick
Nick,
Make sure you have 'New customers default as global customers' checked int he SO Manager-->Configuration-->Options --> Customer Options
Rob
The box is checked. The store has been working fine for the past month, for some reason the customers just stopped uploading.
Try running a SQL statement from your SO Admin.
SELECT * FROM Customer WHERE GlobalCustomer = 0
If you get any results returned, you may want to run an Update statement.
UPDATE Customer SET GlobalCustomer = 1
And as ALWAYS when making changes to the db you will want to do a backup.
This is only a band-aid solution and does not solve your problem. You will want to check with Microsoft and open a support incident. This sounds like it COULD be considered a business critical support issue.
Rob
How do I go about opening a support incident with MS.?Never had to do that before.
Log into Customer Source.
Rob
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