Store customers not syncing with HQ

Nick,

Make sure you have 'New customers default as global customers' checked int he SO Manager-->Configuration-->Options --> Customer Options

Rob

The box is checked. The store has been working fine for the past month, for some reason the customers just stopped uploading.

Try running a SQL statement from your SO Admin.

SELECT * FROM Customer WHERE GlobalCustomer = 0

If you get any results returned, you may want to run an Update statement.

UPDATE Customer SET GlobalCustomer = 1

And as ALWAYS when making changes to the db you will want to do a backup.

This is only a band-aid solution and does not solve your problem. You will want to check with Microsoft and open a support incident. This sounds like it COULD be considered a business critical support issue.

Rob

How do I go about opening a support incident with MS.?Never had to do that before.

Log into Customer Source.

Rob